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The car accident claim process

Roadworthy repairable (Overview)

After a non-fault accident, your car is usually considered "roadworthy repairable" if it can be safely driven and repaired. This usually means the damage is mainly cosmetic (affecting the car's appearance) rather than structural or mechanical.

Here's what happens when your vehicle is roadworthy and repairable:

  1. Establishing Fault: We start by fighting and establishing liability, confirming that the other driver was at fault. Read more
  2. Repair centre assigned and repairs authorised: We’ll assign an accident repair centre from our nationwide network. We'll then get the repairs authorised by the third-party insurer. Read more
  3. Scheduling Repairs: Your repairs are scheduled in with the assigned accident repair centre. Read more
  4. We'll Bring You a Replacement Car and Take Yours for Repair: We’ll deliver a comparable hire vehicle to you. This is for you to use while yours is being repaired. We'll also arrange to pick up your damaged car and take it to the repair centre. Read more
  5. Repairs Completed: Your car will be fixed to the highest standards by our BSI Kitemark Accredited repair centre. Read more
  6. Returning the Hire Car: We'll collect the replacement car when we deliver your repaired vehicle back to you. Read more
  7. Payment is Requested from the Third-party Insurer: We request payment from the third-party insurer. The third-party insurer covers all costs, so there’s no cost to you. Read more
Roadworthy repairable car

Unsure if Your Car is Roadworthy & Repairable?

Don’t worry! We'll help you determine your car's status.

Knowing which claim process your vehicle falls into isn’t common knowledge. There are specific criteria that insurance companies use to determine if a car is roadworthy and repairable. You don't need to know these details before speaking to us. Our New Claims team are here to inform you and help you understand which category your car falls into. We do this based on the specifics of your accident and the damage to your vehicle.

Been in a non-fault accident?

Been in an accident that wasn't your fault?

At Auto Claims Assist, we specialise in non-fault claims and are committed to helping you every step of the way. We'll handle everything for you, from start-to-finish.

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One of our advisors will call you back. Or, call us now on 0330 128 1407

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