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Expertly managing non-fault accidents, at no cost to you.
We handle everything from start to finish.
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Non-fault accident specialists
We’re a leading UK Accident Management Company founded in 2009. Our skilled team has over 30 years of experience in the complexities of claims management.
Every year we support thousands of people after no-fault accidents. From recovering them at roadside, to returning their vehicles to the road.
We are dedicated to delivering an exceptional customer experience, so that you can be confident in the fact that your claim is being handled professionally.
Accident management companies specialise in supporting people who have had a road traffic accident and were not at fault. The objective of accident management is to reduce the stress, inconvenience and complexities of making a non-fault claim after an accident.
We act as a liaison between all involved parties, including insurance companies, repair garages, and legal entities. As a driver who was not at fault, you are entitled to a range of comprehensive accident management services, at no cost to you.
Services included in Accident Management:
Accident management companies, like Auto Claims Assist, provide a range of comprehensive accident management services:
Professional management of your non-fault claim, from start-to-finish.
Learn more >A replacement vehicle to use while yours is off the road, for the full duration of the claim.
Learn more >Focused on quality, using only new manufacturer-approved parts & paint.
Learn more >People choose accident management companies because they are the most beneficial option after a non-fault accident.
When involved in such an accident, drivers have two choices: make a non-fault claim through their own insurance company or through an accident management company.
Using their own insurance to claim could negatively impact them.
That's where accident management companies step in, providing a fair, more just solution for those involved in non-fault accidents.
Explore the benefits of Accident Management:
Some people are under the impression that contacting their insurance company immediately after a non-fault accident is essential. However, when comparing the two available options, Accident Management is the more beneficial choice.
Auto Claims Assist
Your own insurance company
Call our new claims team on 0330 128 1407 | Start your claim now >
One of the key advantages to using an Accident Management Company is that there are no direct costs to the non-fault driver.
The reasons for this are:
We don't claim off your own insurance policy:
Unlike your insurance company, we don't claim against your own policy after a non-fault accident. This means there's no excess to pay when claiming.
We claim all costs from the third-party driver's insurance policy:
All of the costs incurred as a result of the accident are billed to the insurer and policy of the driver who was at fault for the accident. This includes examples such as the hire vehicle and repair costs.
Have more questions?
Call our new claims team on 0330 128 1407 | Start your claim now >
Our team of Accident Management experts are ready to support you after a non-fault accident. To start your claim, fill out the online claims form below to request a call back from one of our team, or give us a call directly on 0330 128 1407.
One of our advisors will call you back. Alternatively, call us now on 0330 128 1407.
Get to know how accident management streamlines the process after an accident. An accident management company takes a direct approach, handling claims against the at-fault driver's insurance, which can be more beneficial than initiating a claim against your own policy just to start a non-fault claim.
From the initial report of the accident to the final resolution of your claim, we guide you through each phase, ensuring a smooth and stress-free experience.
Our process is designed to handle everything for you.
1. First steps and starting a claim
The first steps that you take are important. They can dictate how the rest of the claim process will unfold.
Safety
Check for injuries. With any injuries, it's advisable to contact emergency services.
Evidence
It's crucial to stay calm and gather all necessary information and evidence.
Liability
After ensuring everyone's safety, assess and confirm that the accident was not your fault.
Contact
Reach out to Auto Claims Assist to begin your non-fault claim.
Initiation
We'll initiate your claim by recording all of the accident details.
A dedicated claims handler will then be assigned to you, managing your claim throughout the process.
Just had an accident?
Understand step-by-step what to do after an accident >
2. Recovering you at the roadside
If you are stuck at the roadside after the accident, we will provide accident recovery, at no cost to you.
Dispatch the recovery team
Our recovery team will dispatch without delay and arrive at your location.
Securing your vehicle
Their first task is to safely secure your vehicle, ready for transfer.
Accident scene clean-up
Our team will clean the accident site, collecting any vehicle parts and clearing debris.
Storing your vehicle
We will tow your vehicle to the nearest secure facility. Storing it safely until it’s time for repair or salvage (depending on the vehicle’s condition).
3. A comparable replacement
Your immediate worry might be, "I’m stuck without a car!". That's where our vehicle replacement service comes in.
Comparable hire vehicle
We’ll provide you with a car that is a similar specification to your current vehicle. You shouldn’t go without.
Delivering to your door
We deliver the replacement vehicle directly to your door from within 3 hours* of you contacting us.
Replacement duration
The hire vehicle is yours to use for the duration of your claim, while your own vehicle is unroadworthy or in for repair.
End of claim collection
At the end of the claim, with you back on the road, we’ll collect the replacement directly from you.
4. Repairing or replacing your vehicle
Our focus after the accident is to arrange the repair of your damaged vehicle or replacement of your written off vehicle.
Nationwide repair network
Our network of 400+ repair garages offer local repairs that bypass constraints of busy schedules and long wait times.
Accredited repairs
Our repair network is BSI Kitemark Accredited. Repairs use only NEW, manufacturer-approved paints and parts.
Valuation settlement
If your vehicle is written off, we fight for a fair pre-accident market valuation and claim settlement.
Transparent process
Your claims handler will keep you fully up-to-date about your repair or write-off valuation.
5. Concluding your non-fault claim
Your dedicated claims handler will provide guidance and support from the beginning, ensuring a smooth journey all the way to the successful conclusion of your claim.
Claiming back the costs
We claim all of the costs back from the third-party insurer. There’s no costs for you.
Fighting for liability
Liability is an important part of your non-fault claim. We fight for non-fault liability throughout the process.
Concluding your claim
Your claim has been successfully resolved, ensuring you're back on the road with minimal disruption.
Can’t find the answer you’re looking for here?
Call our new claims team on 0330 128 1407 | Start your claim now >
We operate across the entirety of the UK. We are proud to be able to offer nationwide reliable, quick, and convenient accident management services.
Establishing fault isn’t always clear cut, as sometimes circumstances of an accident aren’t easily definable.
By gathering evidence at the scene that proves you weren’t the at-fault driver, you have a better chance of proving non-fault.
If the circumstances surrounding the accident are hard to define with evidence from the scene, establishing non-fault might come down to other evidence like witness testimony or third-party evidence.
To get a better understanding on handling such situations, you might find it helpful to explore our news and blog. They offer valuable insights and tips on navigating these challenges.
Strictly speaking, you don’t necessarily NEED to go through accident management, but we strongly advise that you do.
We specialise in managing non-fault claims after road traffic accidents and have years of quality experience.
Claiming non-fault through an accident management company is the most beneficial option for you because there’s no need to pay insurance excess or lose your No Claims Bonus, you will quickly receive a comparable replacement vehicle at no cost to you, and there will be no claims against your insurance policy, with all costs covered by the insurance of the at-fault party.
Yes, we are authorised and regulated by the Financial Conduct Authority under reference FRN830899.