What is a non fault claim?

If you have a car accident, there is a difference between a general claim and a non fault claim.

It’s important that you understand the difference

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what is a non fault claim
Non fault claim process

The non fault claim process.

A non fault claim directly claims against the other driver’s insurance, rather than claiming against a drivers own policy.

Learn about the non fault process

Deciding who to contact is vital.

The first mistake non fault drivers make is calling their own insurance first. A driver’s own insurer initiates the claim against their own policy.

Read about pending claims
Deciding who to contact
Non fault policy excess

Non fault policy excess

An insurer will request payment of policy excess. This isn’t a non fault claim and can be avoided with an Accident Management Company.

Understand the non fault excess
Non Fault Affects to a policy

A general claim will affect a driver’s own insurance, whereas a non fault claim will not affect a driver’s own insurance policy when initiated.

Learn how to protect your policy
Non Fault Affects to a policy
A replacement vehicle
A replacement vehicle

A general claim will provide a basic courtesy car, whereas a non fault claim should provide a comparable replacement, at no cost.

Read about a comparable replacement vehicle
Avoid the stress of a claim

A non fault claim will focus on keeping inconvenience to a minimum. This includes no stress of managing the non fault claim.

Understand claims management
Avoid the stress of a claim
ACA Non Fault Solution
How we help

If you're still uncertain about what is a non fault claim, Auto Claims Assist are the one-stop-shop professional non-fault claims solution. No cost to you. Protect your policy. Dedicated claims manager.

Learn about Accident Management
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