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Effortless. Seamless. Unparalleled.

Revolutionising Accident Management Services

About the services

What are Accident Management Services?

From our 7 days a week claim support and instant claim reporting, to arranging a replacement vehicle and your vehicle repairs, we cover every aspect of your no-fault accident claim.

Our Experts

Let our experts navigate your accident for you

From the moment of impact to case closure, your dedicated claims handler will expertly manage your no-fault accident claim.

A dedicated claims handler will be your single point of contact, guiding you through the complexities of insurance protocols and legal requirements. We handle the nitty-gritty, leaving you free to focus on your recovery and well-being. It’s not just about managing an accident; it’s about redefining what support looks like at a critical time. All at no cost to you.

Cost of services
How much does it cost?

If you were not at fault in the accident, there are no costs to you

If you were not at fault in the accident, there are no costs to you for accident management services. The objective of accident management services are to indemnify the non-fault driver, restoring them to the position they were in prior to the accident, without incurring additional financial burden.

The at-fault party’s insurance is responsible for covering these costs as a part of their liability coverage, relieving the non-fault driver of financial responsibility for managing the repercussions of an accident they did not cause.

Your benefits

The benefits of Accident Management Services

Choosing accident management services after a non-fault accident is an unquestionable decision, given the benefits that they provide at no cost to the non-fault driver.

Accident Management vs Insurance

You’ll avoid paying your insurance excess.

One of the standout advantages of utilising our Accident Management Services after a non-fault accident is that you won’t have to pay your insurance excess. Normally, after an accident, if you were to phone your own insurance company first and make the claim via them, you’d be required to pay an excess fee as part of the claims process. This is the case even if the accident wasn’t your fault.

Being made to make your excess payment, when it wasn’t your fault, could put an unexpected dent in your finances. Why should you have to pay anything if someone else has caused an accident that has affected you?

This injustice within the accident market is why accident management services were introduced – to ensure a driver doesn’t experience the negative impact of the claims process after a non-fault accident.

With our accident management services, we don’t claim against your own insurance policy – something that your insurers force you to do. Instead, we initiate the claim directly against the at-fault driver’s insurance policy. All costs are claimed back from their insurance company.

This eliminates the financial stress often associated with post-accident procedures.

Another significant benefit of using our Accident Management Services is the protection of your no-claims bonus.

Typically, filing a claim with your insurance company after an accident can jeopardise your accumulated no-claims bonus, resulting in higher insurance premiums in the future. This can happen even if the accident was not your fault.

By utilising our services, your non-fault accident claim is processed against the at-fault driver’s insurance and policy. We work diligently to recover all costs from the at-fault party’s insurance, effectively bypassing the need for you to claim on your own insurance. This ensures that your no-claims bonus remains intact, preserving the financial benefits you’ve earned through careful driving.

Quality assurance is a cornerstone of our Accident Management Services, which is why our repair network exclusively consists of BSI Kitemark Accredited accident repair centres.

This accreditation ensures the highest standards of repair quality and safety. As part of this commitment, we guarantee the use of new, manufacturer-approved parts and paint when your vehicle undergoes repair.

In contrast, it’s worth noting that some insurance companies have been known to not uphold the same stringent criteria.

It’s not uncommon for them to use less expensive alternatives, such as aftermarket or even salvaged parts, which are unlikely to meet your vehicle’s original specifications. This can compromise both the value and the structural integrity of your vehicle.

Our guidelines work to restore your vehicle to its pre-accident condition using materials that meet or exceed original specifications. This not only maintains the integrity and value of your vehicle but also ensures that any existing warranties remain unaffected. Your peace of mind is our priority, and that begins with the highest quality of accident repair work.

Navigating the complexities of an insurance claim post-accident can be daunting, especially when you’re trying to recover physically and emotionally.

That’s where our dedicated claims handlers at Auto Claims Assist step in.

We not only manage your claim from start to finish, but we also fight for liability on your behalf. This includes coordinating with insurance companies, repair centres, and other relevant parties. Specialised non-fault accident expertise ensures that your claim is processed quickly and efficiently, with the best possible outcome for you.

You’ll receive a dedicated claims manager who will keep you informed every step of the way. This removes the burden of paperwork, phone calls, and decision-making from your shoulders.

The convenience of having a knowledgeable advocate to handle these details can make a significant difference in your post-accident experience.

When it comes to managing your accident claim, you want to know you’re in safe hands.

We are regulated by the Financial Conduct Authority (FCA), a hallmark of credibility and accountability in the financial services sector.

Trust is a crucial element when choosing a service to manage the complexities of an accident claim, and our accreditation offers just that.

This oversight ensures that we adhere to strict ethical standards and operational guidelines, instilling confidence that you are dealing with a reputable and trustworthy provider.

We’re committed to handling your claim professionally and transparently, all while keeping your personal information secure.

From transparent communication to secure handling of your personal information, our FCA regulation means you can rest assured that your claim is being managed with the utmost professionalism and integrity. This added layer of regulatory oversight guarantees that we are held to the highest standards of conduct, allowing you to focus on your recovery with peace of mind.

When you’re choosing who to trust with something as important as your post-accident care, other people’s experiences can be a big help. That’s why we’re proud to say we’ve earned an “Excellent” rating on TrustPilot.

These reviews aren’t just stars on a page; they’re real stories from people just like you who we’ve helped through tough times. We think our high rating speaks volumes about our commitment to delivering top-notch service from start to finish.

With so many satisfied customers backing us up, you can feel confident that you’re making the right choice for hassle-free accident management.

This isn’t just a pat on the back for us; it’s a direct benefit to you. Reviews from real customers offer genuine insights into the quality of our services, helping you make an informed decision with confidence.


Choosing Auto Claims Assist,

Your Trusted Claims Management Company

“The team at Auto Claims Assist dealt with everything for me, made sure I was never left without a car and it didn’t cost me anything. Would highly recommend!”

Trusted Accident Management Company

15+

Years of expertise


1,000+

Trust Pilot

36,000+

Successful cases

Our team are ready to discuss the details of your accident and start your non-fault claim.

To get started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here

The CHO Logo The GTA Logo
Regulated by The FCA Working as part of The CHO and The GTA

To ensure trust, transparency and to exceed industry standards, we adhere to the standards set by the Financial Conduct Authority (FCA), The Credit Hire Organisation (CHO) and The General Terms Of Agreement (GTA).

Independent, Trusted and Award-winning

We are:

Independent to insurers

On your side

Dedicated to delivering an award-winning, exceptional customer experience.

You can feel confident knowing that your claim is being handled professionally by experts.

Nationwide Accident Management

We’re a UK leading Accident Management Company founded in 2009, helping thousands of people, throughout the country, every year after non-fault accidents. Our team of accident experts have over 15+ years of experience in the complexities of accident claims management.

15+ years in Accident Management and Credit Hire
What our customers say

Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:

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