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Had a car accident not my fault
Your guide to filing a claim

Award-winning accident management company,
saving you time, money and effort.

Every year we help thousands of drivers
get back on the road after a non-fault accident.

Car Insurance Claims Not My Fault

Understanding your options to claim

After a non-fault car accident, you have 3 main options to choose from. See how claiming with Auto Claims Assist compares to claiming with your own insurer or the third-party insurer.

Auto Claims Assist Your Insurance Third Party Insurance
No excess to pay
No excess to pay
Unaffected no claims bonus
Unaffected no claims bonus
Comparable replacement vehicle
Comparable replacement vehicle
Manufacturer-approved parts
Manufacturer-approved parts
Dedicated claims handler
Dedicated claims handler
Fight for your liability
Fight for your liability
Fair write-off valuation
Fair write-off valuation

Call our new claims team on 0330 128 1407 | Start your claim now >

How it works in 4 simple steps

1

Starting Your Claim

Contact us to start your claim. We take down the accident details and assign you with a dedicated claims handler.

2

Comparable Vehicle

We provide you with a replacement car that’s a similar size and spec to your own, so you’re not left without.

3

Repair or Total Loss

Our BSI accredited repair network repairs your vehicle. Or, If written off, we will make sure you receive a fair settlement figure.

4

Costs covered by the third-party insurer

There’s no cost to you. We claim all costs back from the third-party insurer (TPI).

The services that we offer

From the scene of the accident, to getting you back on the road, we handle all the details for you. All costs are covered by the third-party insurer; so there’s no cost to you.

Roadside recovery
Roadside recovery

We’ll recover you from the roadside, quickly and efficiently after your non-fault accident.

Claims management
Claims management

Our team of non-fault specialists handle your claim, from start-to-finish.

Comparable replacement
Comparable replacement

We’ll provide you with a comparable vehicle for the full duration yours is off the road.

Secure storage
Secure storage

We securely store your vehicle while it’s off the road and waiting for repair.

BSI Accredited repair
BSI Accredited repair

Our trusted garages will repair your vehicle with BSI kitemarked parts and paints.

Personal injury claim
Personal injury claim

Our partnered personal injury solicitors can help you to claim compensation for any injuries.

We're rated 'Excellent' on Trustpilot

The benefits of using Auto Claims Assist for your car insurance claim

No wait time on calls
No wait time on calls

We're here when you need us – our team answers your calls in an average of 7 seconds.

Third-party insurer pays your costs
Third-party insurer pays your costs

We recover all of the costs back from the at-fault driver’s insurance. There’s no cost to you.

Dedicated claims manager
Dedicated claims manager

You receive a dedicated claims manager. A specialist who manages your claim through every step of the process.

Comparable replacement
Comparable replacement vehicle

The size & spec of your vehicle is important to you. That's why we provide you with a comparable hire vehicle, while yours is off the road.

No Claims Bonus unaffected
No Claims Bonus unaffected

We claim against the at-fault driver’s insurance policy. Your own policy and NCB is left unaffected.

Manufacturer-approved parts and paint
Manufacturer-approved parts and paint

BSI Kitemark accredited repairs ensure your vehicle maintains its safety, value, and longevity.

Request a callback

Request a callback from our New Claims Team to discuss your non-fault accident. Alternatively, call us on 0330 128 1407 and speak to us now.



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