If you’ve had a
non fault accident,
you’re in the right place.

We are your non fault accident solution, for every situation.

Everything you need to know, supercharged by people who care.

All at no cost to you.

Let’s start by understanding where you are in the process >

If you want to speak to someone now,

Call our team 0330 128 1407 | Start your claim now >

From experience, we know that drivers aren’t always entirely certain what they should do when the accident wasn’t their fault. We’re here to help with that.

At this point, you’re likely to be either:

At the roadside after a non fault accident.

Away from the scene after a non fault accident.

Navigate to the relevant point of your non fault accident journey by clicking above, or continue to scroll through the process below.

What to do in a car accident when you’re at the roadside.

A large portion of car accidents on UK roads usually involve people who have never had a car accident in the past.

Knowing what to do in a car accident is common amongst a lot of people, especially if the accident was not your fault; this requires a very different process.

Check For Injuries Call The Police Exchange Details Collect Evidence Gather Witness Information

Check for injuries to yourself and any passengers in your car.

Consider calling the police and report the accident, even if it's minor.

Exchange details with the other driver(s) involved, including name,
contact information, and insurance details.

Collect evidence at the scene, such as photos of the vehicles, any damage
sustained, and the location of the accident.

Gather contact information for any witnesses to the accident.

The next dilemma…

Is my car suitable to drive after a car accident?

The occurrence of accidents can range in severity and can happen in various circumstances, making it challenging to predict or estimate the damage to a vehicle without conducting a thorough investigation.

However, knowing if a vehicle is safe to drive away after an accident is incredibly important before making a judgement call.

My car doesn’t look too damaged but i’m not sure what has been affected

I really want to leave the roadside now, it’s not really safe to stay here and it’s been a really stressful ordeal

I have my family in the car, and I don’t want to endanger them further by driving an unroadworthy car

What are the legal implications of my car’s current situation If i get pulled over after driving away?

My car is definitely damaged beyond being drivable, but I need to get home

Use the tabs below to see if your vehicle is roadworthy or unroadworthy:

If your car hasn’t met minimum standards of being unroadworthy, we recommend that you consider non fault accident roadside recovery as your next step.

We can help with that, at no cost to you.

For non fault accident roadside recovery, call us now on 0330 128 1407

Stranded at the roadside

When you’re stranded at the roadside, all you want to do is be away from there and home as quickly and safely as possible.

Feeling stranded and helpless

Maybe you’re now late to an appointment

Worried about cost implications

Feeling unsafe or vulnerable

Wasting valuable time

People think to call their insurance at this point, even if the accident wasn’t their fault. However, contacting your own insurance could affect your own insurance policy.

The most beneficial first contact after a non fault accident is ourselves… Auto Claims Assist.

As it wasn’t your fault, your vehicle recovery will be at no cost to you. Instead, we help to claim all costs back from the at-fault driver’s insurance policy.

Getting recovered

We provide a national recovery service, ensuring that you are assisted quickly and safely.

While you’re waiting for our roadside recovery:

  • Safely and carefully, consider placing the vehicle in the safest location possible. Sometimes, this won’t be possible and that is ok.
  • Make sure your hazard lights are on, providing they are operational.
  • Place warning triangles around the vehicle, in the recommended positions (source to warning triangles)
Safely recovered

Our recovery process will have you safe and sound, in no time at all.

Providing the accident wasn't your fault, there is no cost to you for your accident recovery by Auto Claims Assist and our team of accident management experts will then help you to initiate your non fault claim against the at-fault driver.

Call Auto Claims Assist now on 0330 128 1407 if you are stranded at the roadside after a non-fault accident. We’re the most beneficial first point of contact.

What to do after the car accident.

Once you have left the roadside and are preparing to take your next step… it’s likely that you’ve found yourself here.

There is a lot on a person’s mind after a non fault accident.

Uncertainty about the claims process

Stress, anxiety and trauma

Financial concerns

Time constraints

The need for expert advice and assistance

We have you covered for all of it and more.

If you want to speak to us now,

Call our team 0330 128 1407 | Start your claim now >

Speech Mark open

Who is the most beneficial first contact if the accident wasn’t my fault?

Speech Mark Closed
  • No excess to pay to start a non fault claim
  • No affect to your insurance premiums
  • No affect to your no claims bonus
  • Manufacturer approved parts and paint
  • A comparable replacement vehicle for the duration
  • Fair valuation if your car is written off
  • Efficient, national roadside recovery service
  • Experienced, dedicated claims handler
  • Have to pay your policy excess to start a non fault claim
  • A pending claim may affect your next insurance premium
  • You no claims may be affected until claim conclusion
  • Lesser quality “Insurer-approved” garages are used
  • A smaller courtesy car is provided, but not guaranteed throughout
  • Under valuation if your car is written off
  • Standard, outsourced roadside recovery
  • Passed around large call centres with no personal service

Don’t let yourself worry about the next steps. We’ll handle everything.

Understand the non fault accident claims process.

Process Step 1

Step 1.

Contact us - an Accident Management Company.

Get in touch with our New Claims Team as your first point of contact, if you have been involved in a non fault accident.

Process Step 1

Step 2.

Provide all details of the accident & start your claim.

Our new claims team will request all of the details and evidence to properly assess the claim. We will begin formulate the case and initiate negotiations with the at-fault driver’s insurance company on your behalf.

Process Step 1

Step 3.

Getting you into a comparable replacement vehicle.

If you require a replacement vehicle while yours is off the road, we provide you with one right away; avoiding as much impact to your life as possible after the accident that wasn’t your fault (and better than a courtesy car!).

Process Step 1

Step 4.

Organising the repair of your vehicle.

We have established a national accident repair network, consisting of BSI Kitemark accredited repair garages that only use manufacturer-approved parts and paints. This is to ensure a quality repair of your vehicle, no matter the make, model and spec.

Process Step 1

Step 5.

Claims negotiation and settlement.

Your dedicated claims handler will keep you updated on your claims status and all negotiation communication throughout. We are specialists in fighting for liability in non fault accidents; ensuring that you receive what you’re entitled to. The negotiation will conclude and a fair settlement will be reached to cover all of your costs and losses that resulted from the accident. There will be no cost to you for the entire process.

Process Step 1

Step 6.

Getting you back on the road.

We see the entire process through until the end. This gives you peace of mind that all legalities are dealt with and all procedures are followed correctly. We’ll get you back on the road in your own vehicle, safely and efficiently.

Start your non fault accident claim today.

At Auto Claims Assist, we understand the inconvenience and stress that comes with a non-fault accident. That’s why we provide a comprehensive service that covers all aspects of the claim process. Our goal is to help you get back on the road, as soon as possible.

Don’t wait any longer to start your Non Fault Accident Claim. Contact us today for expert help and support.

Request a callback.
One of our advisors will call you back. Or, call us now on 0330 128 1407.

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