Accident Recovery2022-07-27T17:05:13+01:00

Non-Fault Accident Recovery

The scenario that nobody wants to experience. To be left stranded, roadside after a car accident without Accident Recovery when your car is not roadworthy.
When an accident happens, it is nice to know that you’re in safe, capable hands.

We have a dedicated 24/7 Accident Recovery team that can assist should you have had a road traffic accident.

If you are struggling to get Accident recovery, no need to wait on hold. Get in touch now by using our form below for an instant Accident recovery callback. Our team are ready for any emergency roadside assistance.

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One of our advisors will call you back. Or, call us now on 0330 128 1407.


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Our Accident Recovery Process

If you are involved in a non-fault accident, it is a very unfortunate situation and a challenging one to handle on your own.

Taking a moment to think clearly is key and knowing what to do next is essential. In order to process a road traffic accident claim successfully, you need to be 100% certain that the accident wasn’t your fault.

You should still call the emergency services even if no one sufferers a severe injury. Once you have established that everyone is okay and the police are on their way, you should start a conversation with the other party to discuss what has happened.

You will either: Quickly establish who was at fault for the car crash, or it may take some time as you both believe you were not at fault. No matter what the outcome of this initial discussion is, it is important to take the other parties details and the details of any witnesses so you can begin to gather evidence for your claim.

Once all this has happened, you contact us. Either fill out our Accident Recovery callback form or call our 24/7 Accident Recovery helpline on 0330 128 1407.

Our Accident Recovery team will respond and together we can work out the best solution for recovering your vehicle. Either way, it’s very important that you contact Auto Claims Assist before you get in touch with your insurance company. Contacting your insurance company first is not the most beneficial way for you to deal with a Non-fault Accident.

Start your claim today

How much does Accident Recovery Cost?

The cost of Accident Recovery depends on multiple factors in a car accident scenario. This also depends if you were AT FAULT or if it was NOT YOUR FAULT.

If you think you were AT FAULT in the car collision, get in touch with Auto Claims Assist to find out what the best option is for you in your circumstances. It will likely be that your insurance will help cover those costs. 

However, if you believe that the car crash was NOT YOUR FAULT, contacting Auto Claims Assist can mean that there will be no Accident Recovery costs for you to recover your vehicle, but you also won’t need to go through your insurance company. 

If the accident was NOT YOUR FAULT, choosing to go through your own insurance company to resolve the matter will potentially affect your no claims bonus, your premiums next renewal, and you may have to pay an excess. 

Whereas with Auto Claims Assist as your Accident Claims Management Company, we ensure that none of those things occurs. 

  • You will not have to pay an excess
  • Your no claims bonus will not be affected
  • Your insurance renewals next year will not rise as a result of this incident. 

In addition, Accident Management Services have the additional benefits of: 

  • Full Accident Claims Management
  • Accident Recovery for your damaged vehicle
  • A dedicated claims handler
  • A like-for-like vehicle replacement during your repair
  • A Managed vehicle repair and Bodyshop service
  • Secure Vehicle Storage during the process
  • Expert information and support through the claims process

Ready to speak to our team? Click here to start the claims process now 

Want more information? See below for further information on how we help at the roadside, but also after Accident Recovery.

Accident Recovery

How we help at the roadside and after Accident Recovery

Our team at Auto Claims Assist have developed over 30 years of experience in the complexities of Accident Claims Management

As a result, our Accident Management Services have expanded to offer start to finish management after a road traffic accident. From Accident Recovery to handing back your keys to be back on the road as usual. 

Read more about Auto Claims Assist to see why we are one of the best accident management companies in the UK.

Accident Recovery and Vehicle Towing

The first action we take is to get you and your vehicle into a safe place after the car accident.

Our Accident Recovery team will help to tow your car to the safest, nearest location. While ensuring that you are fully taken care of.

Accident Vehicle Recovery

Accident Clean Up

You and your vehicle are the first priority. Once you and your vehicle are no longer at any risk, we organise accident clean up. 

We’ll ensure that the area of the incident is clear and all parts of your vehicle are recovered and stored for you.

Accident Recovery Clean Up

Vehicle Storage

Auto Claims Assist provide secure vehicle storage facilities after an accident. 

You don’t have to worry about the damaged vehicle being placed on your property, or anywhere else, causing further security risks and potential damages. 

Our secure vehicle storage facilities are used to protect and store your vehicle for the entire process, with no concerns about costs or duration while it is being repaired.

Accident Recovery Storage

Like For Like Vehicle Replacement

As a credit hire company, we own and have access to a very large fleet, covering all specifications of vehicles.

After an accident that wasn’t your fault, it’s unfair for you to be offered a courtesy car that doesn’t match the specifications of the car that you own and drive every day. 

It is even more unfair to not have a courtesy car at all. 

Your insurance company will likely not offer a like-for-like replacement after an accident if you contact them directly. Some may not offer a courtesy car whatsoever.

Auto Claims Assist will ensure that, for the duration of your vehicle being away, you will have a like-for-like specification vehicle to use – at no cost to you – within 4 hours of your NonFault Car Accident. 

Read more about Like For Like Vehicle Replacement Here

Accident Recovery Replacement

Vehicle Repair & Bodyshops

Since Auto Claims Assist’s establishment in 2009, our team of Accident management specialists have created a network of over 400+ trusted and manufacturer-approved garages across the UK. 

Through our network and expertise, we organise the full repair of your vehicle back to its original condition before the car collision.

Accident Recovery Repair

Dedicated Claims Handler and Accident Claims Management

We have a dedicated trained team who guide you through the entire process. They will answer any of your questions to ensure you’re left completely in the know.

You’ll be assigned a dedicated accident claim handler who will always be fully up to date with your case. 

Our entire team will manage your accident claim from start to finish, offering expert and experienced advice for the duration. You will always receive the best possible outcome every step of the way as a result.

Accident Recovery Call Centre

Personal Injury and Legal Claim

Auto Claims Assist have an external panel of specialist accident personal injury solicitors. Our team and our panel of solicitors will ensure that you get the best legal representation to help with coverage for injuries, losses and damages as a result of the road traffic accident. 

Discover more about how we can help with accident personal injury by clicking here.

Accident Recovery Personal Injury

How do I get Accident Recovery?

If you are currently roadside, searching for an Accident Recovery solution, then look no further! 

You have 3 options: 

One of our professional vehicle recovery specialist team members can assist you right away and also answer any questions you may have.

Questions that people ask:

Why do people use accident management companies?2021-11-30T15:47:11+01:00

Our Frequently Asked Question: Why do people use accident management companies?

An accident management company offers start-to-finish handling of a claim for someone who has been involved in a road traffic accident. One of the main benefits of using an accident management company is the accident management advice that you receive.

For the at-fault party in an accident, using their insurance company is the only option. However, for the not-at-fault party, going through their insurance company isn’t the most effective decision to make because it can affect their no claims bonus and insurance premiums.

An accident management company will lower the risk for your case through expertise, accident management solutions and the correct processes. Auto claims assist also have dedicated accident management software to ensure efficiency. Having that professional hand to hold during the process to give the guidance you need to navigate through your claim to come out to the end as least affected as possible.

The best part is: there are no costs to the not-at-fault party in the accident for using an accident management company, and they don’t even need to pay their excess! All costs are covered by the at-fault parties insurer.

What do claims management companies do and how do they work?2021-11-30T15:56:16+01:00

Our FAQ’s: What do claims management companies do and how do they work?

As a step-by-step process, a claims management company (or also known as an accident management company) will initially collect all of the information and details of the road traffic accident. The next priority is to ensure that the non-fault party receives a like-for-like vehicle replacement ASAP. Auto Claims Assist also offer a 24hr accident management service with 24/7 accident management phone lines.

Vehicle repair and storage is the next step: Carrying out a vehicle damage assessment and understanding any personal injuries that may have occurred, ensuring that the vehicle is properly repaired and stored while working with a panel of qualified, specialist personal injury solicitors to provide proper care of your injuries and losses.

Finally, an accident management company will recover all of the non-fault party costs and losses, as well as conclude the full legal claim.

How much will an accident management company cost me?2021-11-30T15:56:25+01:00

Our FAQ: How much will an accident management company cost me?

As a non-fault party looking to use an Accident management company (Also known as Claims Management Company or Credit Hire Company), the use of an accident management company is potentially at no cost to you. As part of our claims management service, we do our best to ensure that all costs and losses are covered by the at-fault parties insurance company. Using an accident management company truly is a no-brainer.

Do I need a claims management company?2021-11-30T15:59:31+01:00

Our FAQ’s: Do I need a claims management company?

After a non-fault accident, you don’t NEED to use a claims management company (credit hire company) but it is highly advised that you do so. This is because an established claims management company has years of experience and fully understand the claims process after a road traffic accident.

3 of the most beneficial reasons for using a claims management company are:

  1. You will not have to pay an insurance excess when you use a claims management company
  2. You will be provided with a like-for-like vehicle replacement, very quickly, at no cost to you if you use a claims management company.
  3. Using a claims management company is at no cost to you. All of the costs and losses are covered by the at-fault party’s insurance.
Is claims management regulated by the FCA?2021-11-30T17:24:48+01:00

Our FAQ’s: Is claims management regulated by the FCA?

Back in 2019, the FCA (financial conduct authority) became a new regulator of all Claims management businesses (CMCs). During the same time, the Financial Ombudsman Service became responsible for resolving customer disputes about Claims Management Businesses. Offering further assistance and assurances to the general public considering using a claims management company.

Auto Claims Assist is authorised and regulated by the Financial Conduct Authority under reference FRN830899.

How do I know if an accident wasn’t my fault?2022-01-18T12:10:25+01:00

Sometimes, accidents aren’t as straight forward as we’d like them to be. 

There can be multiple factors that lead to an accident. 

If you believe that an accident wasn’t your fault, we’ll be able to help you as soon as we’ve established some key details. 

If both you and the either arty believe you’re not at fault, it may require witnesses or third party evidence to establish who was really at fault for the accident.

Do Auto Claims Assist operate near me?2022-01-18T12:14:01+01:00

Our accident claims management services cover the entire UK.

This includes Accident Recovery, Accident Repair and Accident Replacement.

We’re proud to be able to offer you a fast, convenient and reliable service no matter where you are.

Let us take it from here! We can take care of it for you!

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