Please note: We do not cold call. If you've had a cold call, click here for more information.

The car accident claim process

Roadworthy Vehicle (Overview)

After an accident, a vehicle is considered ‘roadworthy’ when it's still safe to drive. This means there's no major mechanical or structural damage that would make it dangerous to be on the road. The damage sustained is likely to be mostly cosmetic, affecting the appearance of the car rather than its functionality.

Making Your Roadworthy vehicle accident Claim Simple and Stress-Free

If your car can still be safely driven after a non-fault accident, we're here to guide you through the claims process and ensure you get back on the road as quickly as possible. Our objective, as an accident management company, is to take the hassle and stress away from an accident that wasn't your fault.

We'll take care of all the details, including arranging for repairs, dealing with insurance companies, and keeping you informed every step of the way.

Roadworthy Repairable Damage

If your vehicle is roadworthy and repairable:

This is when the vehicle has sustained damage in an accident but it meets roadworthy standards to still drive on the road safely and is repairable.

The non-fault roadworthy repairable claim process:

  1. We begin by fighting for liability
  2. Repairer instructed and repairs authorisation are granted
  3. We book in a date for your vehicle's repair
  4. Comparable replacement hire car is arranged
  5. Repairs are completed and your car is back on the road
  6. Replacement hire car is collected within 24 hours
  7. Payment is requested from the third-party insurer
Speak to Auto Claims Assist

Speak to our team if you’ve had a non-fault accident

We understand the stress and confusion that can come after an accident, and we're here to make things easier for you. We'll guide you through the claims process, help you get your car repaired and fight for what you deserve.

If your vehicle is roadworthy but is a total loss (Written off):

Sometimes, even though your car is safe to drive after an accident, the cost of repairs might be more than than 70% of what the car is worth. Insurer’s class this as being ‘too uneconomical to repair’. This is then categorised as "roadworthy total loss" or "roadworthy write-off".

In cases like these, the other driver's insurance company won't pay for repairs, but they will offer you a total loss (Write off) settlement to cover the value of your car before the accident (The pre-accident valuation).

Total loss claims
Unfortunately, we don’t currently handle roadworthy total loss claims

We don't directly handle these types of claims because there's no requirement for a replacement hire vehicle or vehicle repairs within the claims process.

The non-fault driver will continue to drive their own vehicle while the insurer organises a settlement payment for the vehicle’s pre-accident value.

However, first, it’s important to understand if your vehicle is classed as a roadworthy total loss. It’s important not to jump to this conclusion yourself, as this might not be the case.

Speak to Our Team

Speak to our team first to be sure

By speaking to our team first on 0330 128 1407, we can take down the details of the accident and advise what the best options are based on your vehicle’s circumstances.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.