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The car accident claim process

Repairer instructed from our specialist repair network

While your claim is underway and we fight for your liability, we'll take the next step in getting your car back on the road. We'll choose the best repairer for your car from our nationwide network of trusted garages, with your best outcome in mind. Several factors go into this decision, ensuring the best possible repair experience for you.

Your Car Will Be Repaired by the Best

We'll choose the best repairer for your car from our network of trusted garages across the country. This means:

  • Convenient Location: Your car won't be sent miles away for repairs. We'll find a garage near you.
  • Quick Repairs: Our large network means we can usually get your car fixed quickly.
  • The Right Expertise: We match your car with a garage that specialises in its make and model, so you can be sure it's in good hands.
Trusted Repair Network

Our Trusted Network

We only work with garages that have been awarded the BSI Kitemark. This means they meet high standards for quality and service. You can trust that your car will be repaired to the highest standard.

Nationwide Coverage

Our extensive network of accredited repairers covers the entire United Kingdom. This means we can quickly and easily find a convenient location for your repairs, no matter where you live.

Choosing your repairer

How We Choose the Right Repairer

We consider several factors when choosing a repairer for your car:

  • Your Location: We aim to find a garage that's convenient for you.
  • Your Car's Make and Model: We choose a garage with experience in repairing your type of car.
  • The Damage to Your Car: We make sure the garage has the skills and equipment to fix your car properly.
Keeping You Informed

We'll keep you informed every step of the way, with regular updates on your car's repair progress. We handle all communication and coordination with the repair centre, so you don't have to worry about a thing.

You can always reach out to us or your dedicated claims handler with any questions or concerns. We're here to make this process as easy and stress-free as possible for you.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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