Please note: We do not cold call. If you've had a cold call, click here for more information.

The car accident claim process

Replacement comparable vehicle is provided

Our first step of the process, once your claim has been accepted by us, is to provide you with a vehicle to use while yours is off the road.

We understand the inconvenience of being without a car. So, from within 4 hours of your claim starting with us, we provide you with a replacement comparable vehicle.

This is so you’re not left without.

A car that fits your life

No two cars are exactly alike. That's why we provide a replacement that's comparable to your own. We take into account the size, features, and type of vehicle you drive, so you can continue with your daily routine.

Delivered right to you

We'll deliver your replacement vehicle within 4 hours of your claim approval. Our driver will bring it to your preferred location, be it your home, work, or any other convenient spot.

No cost, no hassle

No cost, no hassle

If the accident wasn't your fault, there's no cost to you for the comparable hire car. All costs are initially covered by the credit hire agreement. Once the claim has concluded, they are then later recovered from the at-fault driver’s insurance company.

We don’t hold our customers liable for costs if they are not at fault for the accident

A replacement for the full duration

With our accident management service, you'll always have access to a comparable replacement for as long as your car is off the road. You won't be left stranded.

Quick and easy process

Quick and easy process

We’ve developed, streamlined and refined our processes since 2009. They are designed specially for non-fault claims and provide a seamless customer experience.

Focus on recovery, we'll handle the rest

At Auto Claims Assist, we understand that accidents can be stressful. We're here to make things easier by providing a comparable replacement vehicle and handling all the details of your claim. Let us take care of the logistics while you focus on getting back to normal.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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