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The car accident claim process

Repairer Instructed and Repairs Authorisation Granted

Once liability is established, we choose a trusted repairer from our BSI Kitemark Repair Network and get approval from their insurer to cover the repair costs.

Choosing the Right Repairer for Your Car

We'll select the most suitable garage to repair your car from our extensive network of trusted repairers across the UK. This means:

  • Convenient Location: Our network covers the entire UK. Your car won't be sent miles away for repairs.
  • Efficient Turnaround: Our large network provides availability. We can usually schedule your repairs promptly, getting you back on the road as quickly as possible.
  • The Right Expertise: We'll match your car with a garage that has experience working on your specific make and model, guaranteeing quality repairs.
Choosing your repairer

Our Trusted Repair Network

We know how important your car is to you. That's why we only work with BSI Kitemark accredited garages. This certification ensures that your repairs will be carried out to the highest standards, using genuine parts and proven techniques. You can have complete peace of mind knowing your car is being treated with the care and attention it deserves.

Obtaining Repair Authorisation

We handle all communications with the third-party insurer to get the necessary authorisation for the repairs. This includes confirming the scope of work and ensuring the all costs are covered for the repair.

The third-party insurer then agrees with the repair estimate and issues a formal authorisation for the repairs to proceed.

Keeping You Updated

Keeping You Updated

During the repair authorisation process, your dedicated claims manager will keep you up to date. We don’t make any decisions without your approval, and if you’re unsure, we are here to offer advice and guidance. You’re updated on all communication between ourselves and the third-party insurer.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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