Please note: We do not cold call. If you've had a cold call, click here for more information.

The car accident claim process

We begin by fighting for liability

When your vehicle is damaged in a non-fault accident, but is still roadworthy, our first priority establish liability with the at-fault driver’s insurance company.

Building your case

Now that we've gathered the accident details from you and assessed liability, we can prepare your case for the insurer. We leave no detail overlooked when collecting evidence to support your non-fault claim. This typically includes:

  • A formal letter of claim: This outlines your case and the claim that you're making.
  • Supporting evidence: We'll include all the documentation we've gathered, such as police reports, witness statements, and photos etc.
Presenting Your Claim

We Present Your Claim to the At-Fault Driver's Insurer

Armed with a strong case for your non-fault liability, we'll formally submit your claim to the other driver's insurance company. With years of experience dealing with insurers, we know how to present your case clearly.

We Take Care of Everything

You don't have to worry about dealing with the insurance company or complex paperwork. We'll handle it all. We work to resolve your claim quickly and efficiently. We'll handle all communication and negotiation with the insurer, keeping you informed throughout the process.

Why liability is important

Why Fighting for Liability is Important

Establishing your non-fault status goes beyond determining who covers the costs. It can influence:

Protecting your rights

We'll Protect Your Rights

Our goal is to make sure you're not held responsible for an accident you didn't cause. We'll work to ensure that you receive everything you're entitled to, so you can focus on getting back on the road without unnecessary stress or financial burden.

No Out-of-Pocket Expenses for You

As the non-fault driver in the accident, you won't have to pay for any costs related to your claim. This includes the cost of repairs, the replacement vehicle, or our services. The at-fault driver's insurance company is responsible for covering all expenses as a result of the accident.

Keeping You Updated
Keeping You Updated

While we’re establishing liability, we'll keep you informed of all communication between ourselves and the at-fault driver's insurer.

Liability is established and repairer is assigned

Once liability has been established with the third-party insurer, we move onto the next step: Instructing your repairer. Your repair will be conducted by our BSI Kitemark Accredited nationwide repair network.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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