Please note: We do not cold call. If you've had a cold call, click here for more information.

The car accident claim process

Understand what to do directly after a car accident

If you are involved in a non-fault accident, following the correct steps will help in making a successful non-fault claim. In order to take the correct steps, it’s important to understand what to do directly after a car accident:

1. Immediately after the incident occurs

  • Stop and switch off the car
  • Inspect yourself and everyone involved for injuries
At the accident scene

2. Contacting emergency services

  • If there are any injuries, call an ambulance for medical assistance
  • Contact the police if there are serious injuries, the road is blocked, or if the other driver seems uncooperative or uninsured.

If you’re unsure whether to call the police or not, see our guide on knowing when to contact the police.

Accident details and evidence

3. Details and evidence

You must exchange information with the other driver(s) involved.

This is also the best opportunity to collect as much evidence as possible for your claim.

Exchange details

  • Driver’s full name
  • Driver’s home address
  • Driver’s telephone number(s)
  • Driver’s insurance company
  • Vehicle registration number
  • Vehicle’s registered owners details (if the driver is not the vehicle owner)
  • Passenger and witness details

Collect evidence

  • Third-party vehicle details
  • Photographs of both vehicles
  • Photos of accident scene
  • Photographs of conditions
  • Any and all injuries
  • CCTV cameras or dashcams

For more information on what evidence to collect at the scene, see our guide here on information and evidence to collect at the accident scene.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.