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The car accident claim process

Speak to Auto Claims Assist as your first point of contact

After a non-fault accident, it's understandable to feel unsure about what to do.

The next step is to contact Auto Claims Assist to start your non-fault claim as soon as possible.

You can do this by calling us on 0330 128 1407 | Start your claim now >

What you can expect when you get in touch

When you call, you’ll speak to our New Claims Team.

Our New Claims Team will answer any questions you may have about the process and making a claim.

We’ll take down the details of the accident and begin assessing the accident circumstances.

If you call us

Our opening times are:

Monday to Friday - 8:00am to 10:00pm

Saturday - 8:00am to 2:00pm

Sunday - 10:00am to 4:00pm

If you start your claim online

After you’ve completed our online non-fault claim form, your enquiry will be submitted to our New Claims Team.

A member of the team will review and document all of your details into a pre-case.

We’ll then call you on the contact number provided to discuss the details of the accident further, as well as collect additional information that we require.

We’ll also follow up with a text message and an email.

Why Call Auto Claims Assist

Why call Auto Claims Assist FIRST after a non-fault accident?

There are 2 options for non-fault drivers after an accident

  1. To call an Accident Management Company and make a claim against the at-fault driver’s insurance policy.
  2. To call their own insurance and make a claim, initially against their own policy, before continuing to claim against the at-fault driver’s insurance policy.

The difference is: With an accident management company, like Auto Claims Assist, we avoid your own insurance policy; leaving it unaffected.

Calling your own insurer

Some people’s initial reaction is to call their own insurer…

The first instinct for many people after a non-fault accident is to contact their own insurance company. It's a natural reaction – ‘accidents’ and ‘insurance’ are closely connected. However, this isn't always the most beneficial course of action for non-fault drivers.

Your insurer will claim against your own policy

When you contact your own insurer first and make a non-fault claim through them, they’ll initiate the claim against your own policy. They do this because, at this point, liability has not yet been officially determined. So, essentially, it’s a safeguard for them in the event if the accident turns out to be your fault. But this isn’t fair for you because the accident wasn’t your fault.

Claiming on your own policy causes risk

When your insurer claims against your own policy, they view it as a claim regardless of who's at fault. This unnecessarily exposes you to financial risk and can affect your insurance policy.

Auto Claims Assist Fleet

Your own insurance policy isn't intended for non-fault accidents...

When it comes to insurance and road traffic accidents:

  • Your own insurance policy is in place for if you are at fault in an incident.
  • Whereas, if the incident was not your fault, the other driver’s insurance policy in place to cover your losses.

Ideally, you should only contact your own insurance company if an accident was your fault. If an accident wasn't your fault, your most beneficial option is to claim through an accident management company.

Explore accident management services

What your insurer may not tell you..

If you contact your own insurance company first and start a non-fault claim through them:

  • You’re actually making a claim on your own insurance policy
  • They’ll likely require you to pay your own policy excess
  • Your No Claims Bonus (NCB) might be reduced or removed completely
  • This ‘pending claim’ might increase your next insurance premium if your renewal is due soon
  • You won’t receive a temporary vehicle comparable to your own while your car is off the road
  • You aren’t guaranteed a temporary replacement for the full duration yours is off the road
  • The ‘insurer-approved’ repair isn’t guaranteed to use manufacturer-approved parts or paint
  • An ‘insurer-approved repair’ may void your vehicle's manufacturer’s warranty (if applicable)
  • If your vehicle is written off, you may not receive a fair total loss valuation

Instead, Auto Claims Assist is the most beneficial option...

Accident Management Services were established to:

  • Minimise the burden that accidents cause to non-fault drivers
  • Ensure non-fault drivers receive everything that they are entitled to

A road traffic accident can create inconvenience, financial strain, and emotional stress. Our services take care of everything, so you can focus on your well-being and recovery - all at no cost to you.

We prioritise your needs
  • There’s no policy excess to pay when starting a claim
  • There’s no cost to you because we claim all costs back from the third-party insurer
  • We claim directly against the at-fault driver’s policy; leaving yours unaffected.
  • Your No Claims Bonus (NCB) remains unaffected
  • We provide you with a temporary hire vehicle that is comparable to your own
  • The comparable replacement is for the full duration yours is off the road
  • If your car is repairable: Our repair network is BSI Kitemark Accredited
  • We use only new manufacturer-approved parts and paint
  • If your car is a total loss: We fight for a fair pre-accident valuation and settlement
Managing your non fault claim
We manage your claim, start to finish

From the moment you enquire with us, right through to your claim’s resolution, we handle everything for you. This includes: Providing a temporary hire car, communicating with the other party's insurer, arranging for repairs, negotiating a fair settlement, and more.

Our claims process is designed to handle every detail with precision and care. We'll keep you informed every step of the way, so you’re always up to date with your claims progress.

A dedicated claims handler

When you claim with Auto Claims Assist, a dedicated claims handler is assigned to your case. They’ll be your point of contact and will navigate the complexities of a non-fault claim on your behalf.

Our dedicated claims handlers are non-fault accident specialists with years of non-fault claims experience. When you claim with Auto Claims Assist, you can be confident that your claim is in the best possible hands.

High Quality Repair
A high-quality repair

Our nationwide accident repair network consists of BSI Kitemark Accredited accident repair centres. During your vehicle's repair, we use only manufacturer-approved parts and paint. The value and longevity of your vehicle is what matters most after a non-fault accident.

A fair total loss settlement

We are committed to ensuring that you receive a fair settlement that reflects your vehicle’s pre-accident value. If your vehicle is written off, we work with independent engineers to create a pre-accident valuation, ensuring a fair and accurate settlement that reflects your vehicle's worth. Their expertise, combined with our commitment for your best interests, ensures you receive a fair settlement that accurately reflects the worth of your vehicle before the accident.

Fighting for liability
We fight for liability on your behalf

After a non-fault accident, establishing that the other driver was liable for the accident is important. As an independent and trusted accident management company, we are on your side from start-to-finish. Throughout the claim, we fight for liability and for a successful non-fault claim outcome.

No cost to you

Non-fault drivers are entitled to use our services at no cost to them. If you’ve had a non-fault accident, we claim all costs back from the at-fault driver’s insurance company at the end of the claim. There’s nothing for you to pay.

No Cost To You
Ready to enquire with Auto Claims Assist?

We’re here to support and guide you after a non-fault road traffic accident. We’ll handle everything for you and ensure you receive everything that you’re entitled to.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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