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The car accident claim process

We continue to fight for liability throughout your unroadworthy total loss claim

When you're not at fault in an accident, it's important to establish and protect your non-fault status. This means officially documenting that the other driver was responsible. We fight for this from the very beginning and throughout your claim, even after your expenses are covered.

Why Non-Fault Status is Crucial

Your non-fault status affects more than just who pays for the damages. It can impact:

  • Your Insurance Premiums: Being found at-fault in an accident can lead to higher insurance rates in the future.
  • Your Claims History: A non-fault claim generally doesn't negatively impact your claims history.
  • Your Peace of Mind: Knowing you're not held responsible for an accident you didn't cause can be a relief.
Your advocate

Your Insurer vs. Your Advocate

When you claim through your own insurance, their focus is on resolving your claim quickly and efficiently. This can sometimes mean they prioritise settling the claim over fully protecting your rights as a non-fault driver. They might not invest the same time and resources into establishing your non-fault status as an accident management company would.

At Auto Claims Assist, we act as your advocate. We're independent from insurance companies and solely focused on protecting your interests. We'll fight for your non-fault status, even if it takes longer, because we believe it's the right thing to do for you.

How we fight for non-fault status

How We Fight for Your Non-Fault Status

We take several steps to protect your non-fault status:

  • Thorough Investigation: We gather evidence, including witness statements and police reports, to support your case.
  • Negotiation with Insurers: We deal with insurance companies directly, ensuring your side of the story is heard.
Going extra mile
Going the Extra Mile for You

Unlike some insurance companies, we prioritise establishing your non-fault status. We don't stop fighting for it, even if the other party's insurance has already paid for damages. Our goal is to protect you from any potential negative consequences of the accident.

The Importance of Accident Management Companies

Accident management companies like Auto Claims Assist specialise in non-fault claims. We understand the complexities of establishing liability and have the resources to fight for your rights. Choosing us means having a dedicated team on your side, committed to protecting your non-fault status.

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