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The car accident claim process

Auto Claims Assist driver checks & claim acceptance

By this step, we have evaluated and assessed the accident details; determining non-fault liability. We have the foundational information for your case. We just need to do final ID and vehicle checks before officially accepting your non-fault claim and moving on to process it.

Auto Claims Assist Driver Checks

Driver ID checks

In order to process the claim and provide you with a temporary comparable replacement vehicle, we need to perform routine driver ID and licence checks.

These are to confirm identity, ensure driving licence is valid, and check for any points, penalties or convictions on the driving licence. The checks will also confirm that you can legally drive, and can be insured on our hire vehicle insurance.

Driver Checks

Vehicle checks

We perform checks on your vehicle to make sure that:

  • All registered information is correct
  • The vehicle is taxed
  • The vehicle’s MOT is valid
  • The vehicle is insured and legal to drive

Confirming case acceptance

Once all checks are finalised and everything is in order, we will notify you to confirm the case acceptance. This means that we can now begin to process your claim against the at-fault driver’s insurance.

Confirming Case Acceptance

Processing your claim

The next step is to begin processing the claim. We process the claim directly against the at-fault driver’s insurance company and policy.

Your next steps depend on which accident route you’ll need to take.

  1. Unroadworthy repairable >
  2. Unroadworthy total loss >
  3. Roadworthy repairable >
  4. Roadworthy total loss
Unroadworthy Car
Uncertain About the Car Accident Claim Process?

If you’re unsure, we can help you to understand what car accident claim process is relevant to you.

Speak to our team today on 0330 128 1407 if you have any questions about the process or are ready to start your claim with us. You can also start your claim online now >

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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