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The car accident claim process

Getting recovered from the roadside (If required)

After exchanging information and collecting evidence at the accident scene, the next step is getting yourself and your vehicle to safety.

If the damage is extensive, it's usually clear that you can't drive away in your vehicle. However, sometimes the decision is less obvious.

When in Doubt, Don’t Risk It

Even if your car seems functional, there could be underlying issues affecting safety. Be cautious – if you have any doubt, it's best to assume that your vehicle isn’t safe and avoid driving it.

If your car isn't drivable, that's where roadside recovery comes in. Auto Claims Assist is here to make this process as smooth and stress-free as possible.

You can do this by calling us on 0330 128 1407 | Start your claim now >

Auto Claims Assist’s Roadside Recovery

If you're in a non-fault accident, we'll provide accident recovery as part of our comprehensive claims management service. As an accident management company, you’ll be in the hands of non-fault specialists from start-to-finish.

Quick, efficient response

Time is of the essence after an accident. Our recovery team works swiftly to get you and your car to a safe location.

Nationwide recovery service

No matter where your accident occurs in the UK, our network can recover you and your vehicle promptly.

No cost to non-fault driver’s

When the accident isn't your fault, you shouldn't have to pay for recovery. We'll cover the costs and later reclaim them from the at-fault driver's insurance.

Accident Recovery

Get roadside
recovery now.

For immediate roadside recovery, call us on 0330 128 1407. Our team will quickly connect you to our recovery team to organise everything.

Recovered with Auto Claims Assist

Understanding if you need to be recovered

It's not always obvious if your car is safe to drive after an accident. To avoid further risks or insurance complications, consider recovery if:

  • Your car doesn't meet UK roadworthy standards: Violating roadworthy regulations can leave you uninsured and liable for penalties.
  • You feel unsafe driving the vehicle: Potential damage could lead to malfunctions, putting you and others at risk.
Unroadworthy Car

What classes a vehicle as unroadworthy?

Use this checklist to quickly assess if your car is roadworthy:

  • Lights

    Test all headlights (high and low beams), brake lights, turn signals, and hazard lights. Are any damaged, dim, or not working?

  • Wheels and Tyres

    Examine all tyres for punctures, deep cuts, or significant bulges. Check tread depth (minimum 1.6mm legally).

  • Bodywork

    Look for significant damage to bumpers, wings, or panels that might rub against the wheels or obstruct your view.

  • Windows and Mirrors

    Are your windscreen, side windows, and mirrors intact, allowing clear visibility in all directions?

  • Fluid Leaks

    Check under the car for leaking fluids – oil, fuel, radiator fluid. These indicate potential damage and safety hazards.

Additional considerations

  • Steering

    Does your car steer smoothly? Any unusual vibrations, pulling to one side, or looseness indicate potential issues.

  • Brakes

    Do your brakes feel right? Test gently in a safe area. Any grinding, squeaking, or reduced braking power signal a problem.

  • Warning Lights

    Are there any new warning lights illuminated on your dashboard after the accident?

  • Noises

    Listen for any strange or unfamiliar sounds coming from the engine, wheels, or elsewhere on the vehicle.

Request a callback

One of our advisors will call you back. Or, call us now on 0330 128 1407

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