The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Payment is requested from the third-party insurer
Once the hire car has been returned and you’re back in your vehicle, the last step is to secure payment of costs from the third-party insurer.
Invoice submission to the insurer
We carefully document all the costs related to your claim, including repairs, replacement vehicle expenses, and any other losses you've incurred. We then send this detailed invoice, along with supporting evidence, to the at-fault driver's insurance company for payment.
Payment is processed
After the settlement is reached, the at-fault driver's insurance company will pay out the full amount to cover all the agreed costs outlined in your claim.
Your Claim is Successfully Resolved
With all costs covered by the at-fault driver's insurer, your claim is officially closed. This marks the end of your accident management journey with us.
There’s no cost to you
If you're not at fault in an accident, using an accident management company like ours means theres no cost to you for your claim. This is a major advantage compared to claiming through your own insurance, where you'd typically have to pay your policy excess.
We take care of all the costs, from repairs to the replacement vehicle. You can focus on recovering from the accident without worrying about any financial burden.
We Follow Industry Guidelines
We're a member of the Credit Hire Organisation (CHO), which means we adhere to their General Terms of Agreement (GTA) rates. These are industry standards for how much we can charge for hire cars. By following these rules, we make sure our prices are fair and reasonable, which helps your claim go smoothly.
General Terms of Agreement (GTA) rates
The General Terms of Agreement (GTA) set clear rules for the cost of hire cars. This helps protect both you and the insurance company by ensuring that prices are fair and reasonable for everyone involved.
By following these rules, we demonstrate our commitment to ethical business practices and industry standards.
Why This Benefits You:
Working within the GTA framework shows insurers that we are a trustworthy company that follows the rules. This helps your claim move forward smoothly and increases the chances of a positive outcome for you.
Don’t just take our word for it
Read what our customers have to say about their experience with Auto Claims Assist.
Request a call back
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
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