The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Auto Claims Assist driver checks & claim acceptance
By this step, we have evaluated and assessed the accident details; determining non-fault liability. We have the foundational information for your case. We just need to do final ID and vehicle checks before officially accepting your non-fault claim and moving on to process it.
Driver ID checks
In order to process the claim and provide you with a temporary comparable replacement vehicle, we need to perform routine driver ID and licence checks.
These are to confirm identity, ensure driving licence is valid, and check for any points, penalties or convictions on the driving licence. The checks will also confirm that you can legally drive, and can be insured on our hire vehicle insurance.
Vehicle checks
We perform checks on your vehicle to make sure that:
- All registered information is correct
- The vehicle is taxed
- The vehicle’s MOT is valid
- The vehicle is insured and legal to drive
Confirming case acceptance
Once all checks are finalised and everything is in order, we will notify you to confirm the case acceptance. This means that we can now begin to process your claim against the at-fault driver’s insurance.
Speak to a Non-Fault Claim Specialist
We manage everything on your behalf, ensuring that the claims process is as smooth and stress-free as possible.
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Processing your claim
The next step is to begin processing the claim. We process the claim directly against the at-fault driver’s insurance company and policy.
Your next steps depend on which accident route you’ll need to take.
- Unroadworthy repairable >
- Unroadworthy total loss >
- Roadworthy repairable >
- Roadworthy total loss
Uncertain About the Car Accident Claim Process?
If you’re unsure, we can help you to understand what car accident claim process is relevant to you.
Speak to our team today on 0330 128 1407 if you have any questions about the process or are ready to start your claim with us. You can also start your claim online now >
Request a call back
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
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