The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Understand what to do directly after a car accident
If you are involved in a non-fault accident, following the correct steps will help in making a successful non-fault claim. In order to take the correct steps, it’s important to understand what to do directly after a car accident:
1. Immediately after the incident occurs
- Stop and switch off the car
- Inspect yourself and everyone involved for injuries
2. Contacting emergency services
- If there are any injuries, call an ambulance for medical assistance
- Contact the police if there are serious injuries, the road is blocked, or if the other driver seems uncooperative or uninsured.
If you’re unsure whether to call the police or not, see our guide on knowing when to contact the police
Speak to a Non-Fault Claim Specialist
We manage everything on your behalf, ensuring that the claims process is as smooth and stress-free as possible.
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3. Details and evidence
You must exchange information with the other driver(s) involved.
This is also the best opportunity to collect as much evidence as possible for your claim.
Exchange details
- Driver’s full name
- Driver’s home address
- Driver’s telephone number(s)
- Driver’s insurance company
- Vehicle registration number
- Vehicle’s registered owners details (if the driver is not the vehicle owner)
- Passenger and witness details
Collect evidence
- Third-party vehicle details
- Photographs of both vehicles
- Photos of accident scene
- Photographs of conditions
- Any and all injuries
- CCTV cameras or dashcams
For more information on what evidence to collect at the scene, see our guide here on information and evidence to collect at the accident scene.
Request a call back
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
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