Accident Management Company VS Insurance Company

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
    Close

    Advice category: Understanding accident management

    Accident Management Company vs Insurance Company

    Reviewed by Chris Brennan

    Last updated on May 7, 2026

    We break down the decision between partnering with an Accident Management Company or choosing your own insurance company after a non-fault accident.

    The better non-fault claim alternative to your own insurance

    Some people are under the impression that contacting their insurance company immediately after a non-fault accident is essential. However, when comparing the two available options, Accident Management is the more beneficial choice.

    Auto Claims Assist Your Insurance Company
    Replacement Vehicle

    Like-for-like replacement: We provide a like-for-like replacement for the full duration your car is off the road.

    Standard courtesy car: A standard courtesy car may be provided, but is not guaranteed for the full claim duration.

    Policy Excess

    No policy excess: We do not require an excess to start a non-fault claim.

    Charged policy excess: Your insurer will charge you your own policy excess to claim.

    NCB

    NCB unaffected: We claim directly against the at-fault party’s insurance, leaving your No Claims Bonus unaffected.

    NCB at risk: The claim is raised initially against your own policy, potentially affecting your No Claims Bonus.

    Repair

    Manufacturer-approved parts: Our repair network uses only manufacturer-approved parts and paint during repairs.

    Insurance-approved parts: Insurance-approved repairs can prioritise cost saving.

    Contact

    Dedicated claims handler: You’ll receive a dedicated claims handler to guide you through the full process, start-to-finish.

    Generic call centres: You’re unlikely to speak to the same person again when contacting them and will usually experience long wait times when calling.

    Ready to start your claim?

    Google Reviews
    Make a non-fault claim

    Related Comparisons

    Click to explore more comparisons between our services and your own insurer.

    Using your own insurer could leave you Worse Off

    Making a Claim Can Lead to Increased Premiums

    By law, you have the right to choose how you claim.

    If you make a claim on your insurance, your claim will be classed as open until all the costs have been recovered by your insurer. It could take 12 months for your insurer to recover all its losses.

    Your premium may increase anywhere between 20%-50% regardless of whether it’s fault or non-fault, as you are seen as a higher risk.

    In addition, this could have an effect on your future policies for the next 5 years because when renewing insurers ask for your claims history over this period.

    Your No Claims Bonus Could Be Affected

    When you make a claim on your insurance, even if your no claims is protected it could be reduced by 2 years.

    If they are not protected, you could lose them altogether.

    It could take at least 12 months for your insurer to recover all of their losses and only if they do will your no claims be unaffected.

    Regardless of no claims bonus, your premium may still increase anywhere between 20% – 50% as any accident is seen as a future risk by insurers and could affect you for the next 5 years.

    Insurers ask about previous claims history over this period when renewing.

    Insurer Approved Repairers

    They do not use genuine parts when repairing vehicles.

    You Will Have to Pay Your Excess

    When you take out your insurance policy, you opt to pay an excess in the event of an accident.

    As such, if you make a claim, you are responsible to cover the agreed excess and depending on the excess agreed upon when the policy was taken out, it could be several hundred pounds.

    You Could Be Charged If You Choose Your Own Repairer

    Your insurer may charge you an extra lump sum for using your own repairer.

    This is because they want you to use their network repairer so they can save money.

    This is unfair because by law you are entitled to use any repairer you want to fix your vehicle.

    Should this happen, you would be on your own to challenge the increased fees with your insurer.

    A Courtesy Car MIGHT Be Offered, But It Will Be Basic

    If you use your insurer’s approved repairer and your vehicle is repairable (one is not supplied if your own is written off or stolen), you may be offered a courtesy vehicle that is usually a small 1.0 hatchback that may not meet your needs.

    It will also be taken away if the repairs exceed the maximum number of days your policy permits you to have a courtesy car (usually no more than 21 days).

    Will Likely Under Value Your Vehicle In The Event It Is Written Off

    Your insurer may undervalue your vehicle in order to save money.

    It would be down to you to provide evidence that it is worth more, this means going through online websites such as Auto Trader to find the true value of your vehicle.

    It could result in you having to pay for an independent engineer to value the vehicle, a cost of which you would not get back.

    This could be a long and exhaustive process to get what you are entitled to, and the insurer will likely challenge your evidence to keep costs down.

    Your Claim Would Be Referred To An Accident Management Company For A Referral Fee

    Insurance companies do not own a fleet of vehicles, nor do they have an army of claims handlers to deal with your claim.

    They want to do one thing: Insure vehicles and take the premiums.

    Handling a claim requires expertise and has a cost of employing claims handlers, which most insurers do not want to do, as most will have an arrangement with an accident management company like us to provide you with a vehicle and handle the claim.

    The benefits of using an accident management company like Auto Claims Assist

    1,350+ Five Star Reviews From our Customers on TrustPilot

    Our reviews demonstrate our commitment to providing excellent service to all our customers in their time of need.

    Experienced and Dedicated Claims Handler

    No long holding queues or generic email addresses, you will be provided a direct dial and email address for your claims handler who will walk you through the whole process taking away the stress and hassle of dealing with a claim.

    Like-For-Like Replacement Vehicle Provided

    Whether you own Bentley or a Ford Fiesta, we can provide a Like-For-Like Replacement Vehicle delivered anywhere in the UK within 4 hours of case acceptance, ensuring you are placed back into the same position as you were prior to the accident.

    No Excess To Pay

    You will have no expensive excess to pay, all costs are recovered from the at fault insurance company.

    No Claims Bonus UNAFFECTED

    As you are not claiming from your insurance policy, your no claims bonus and premiums will remain unaffected.

    24/7 Nationwide Recovery and Secure Storage

    We can arrange collection of your damaged vehicle, whether it is at the roadside or outside your home address, ensuring it is moved out of harm’s way into secure storage.

    Independent Engineers

    An Independent engineer conducts an accurate and unbiased damage assessment/vehicle valuation on your vehicle ensuring you receive the compensation you deserve.

    National Repair Network

    Our repair network uses manufacturer-approved parts and paints during repair.

    Auto Claims Assist will always be here to advise and help

    Our accident management experts are here to help with your Vehicle Accident Claims Management, Roadside Recovery, Vehicle Repair, Vehicle Storage and Like-For-Like Vehicle Replacement/Hire.

    Google Reviews
    Make a non-fault claim
    Editorial History (View Full Timeline)

    Request a callback

      This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

      Open today

      0330 128 1407
      No caller wait time
      No Caller Wait Time