Accident Recovery At The Roadside After A Non-Fault Incident
Included as part of our Accident Management Services.
Being involved in an accident is stressful enough - don’t let the accident recovery process add to your worries.
If you’re stranded roadside after a non-fault car accident, we’re here to recover you quickly and efficiently.
We’re here for you after a non-fault accident
After a non-fault accident, choosing who to call for vehicle recovery can be a bit of a dilemma, especially when time is limited.
We are the most beneficial first call.
From emergency roadside assistance to full management of your non-fault claim, we ensure you’re back on the road quickly and stress-free.
Nationwide, Immediate Accident Roadside Assistance
Wherever you are in the UK, our 24/7 Accident Recovery team is ready to provide rapid dispatch response and support. With our nationwide vehicle recovery coverage, you’ll receive assistance quickly and efficiently. We ensure you’re not left stranded after an accident. All at no cost to you.
Need Accident Recovery?
Call us on 0330 128 1407 and choose ‘recovery’
Ready to start your non-fault accident claim?
Start your claim online here
Accident Recovery Specialists
We aren’t just another roadside recovery service.
As an accident management company, our specialism is in managing non-fault accident claims. Our processes and procedures are refined to specifically support individuals who need to make a non-fault claim after an accident; this includes our accident vehicle recovery service.
We take care of everything after a non-fault accident.
Accident Recovery:
Our team recovers your vehicle carefully, avoiding further damage or disruption.
Accident scene clean up:
We clean up the incident area, collecting any detached parts and safely storing them.
Vehicle Storage:
Our secure storage facilities protect and store your vehicle, avoiding further issues.
A replacement vehicle:
We provide you with a comparable replacement vehicle to use for the full duration yours is off the road.
Managing your claim:
Your dedicated claims handler then manages your non-fault claim.
Our Accident Recovery experts handle everything for you at the scene
As the non-fault driver, you have entitlements.
When you choose us, you receive roadside recovery and more without any financial burden or out-of-pocket expenses.
Accident Recovery at no cost to you
When you make a non-fault claim with us after an accident, there is no cost to you for our accident vehicle recovery service.
Why is there no cost?
As part of our accident management services, we claim all costs back from the at-fault driver’s insurance company. This includes the cost of:
The roadside recovery and storage of your damaged vehicle
Your comparable replacement hire vehicle
The high-quality repair of your vehicle
Your total loss settlement (If written off)
Personal injury compensation
Claims Management is included as part of our Accident Management Services
After a non-fault accident, we manage everything for you from start-to-finish. See what’s included in our Accident Management Service.
Explore services included
How does accident recovery work?
Getting recovered from the roadside and making a non-fault claim with Auto Claims Assist is simple, efficient and hassle-free.
Full non-fault claim process
01
Call us
Speak to our 24/7 recovery helpline first at the roadside after a non-fault accident.
02
Immediate dispatch & recovery
We gather all of the incident details and dispatch our recovery team ASAP.
03
Accident scene clean up
Our specialists clean up the scene and collect any parts or pieces from your vehicle.
04
Vehicle storage and replacement
We store your vehicle in our secure facilities and provide you with a replacement vehicle that’s comparable to your own.
05
Claims management
We manage your entire claim and advocate for you, recovering all costs from the at-fault driver’s insurance.
06
Back on the road
With your car repaired or total loss settlement paid to you, you get back to your own vehicle and back to normality. Afterwards, we’re always here if you ever have any questions or concerns.
What to Do at the Scene of an Accident
If you’ve just had an accident and it wasn’t your fault, it’s important to know what to do in order to be entitled to and successfully process a non-fault claim.
View our full guide hereStay Calm and Check for Injuries
Ensure everyone is safe and call emergency services if needed.
Collect Information
Exchange details with the other driver and gather witness information.
What details to collect after an accident >
Contact Us
Reach out to Auto Claims Assist for immediate recovery and support.
Contact us >
The benefits of choosing us for Vehicle Recovery
Fast, nationwide recovery
An expert non-fault accident recovery team with an Immediate nationwide response.
No Excess To Pay
There’s no out-of-pocket expenses for roadside recovery or accident management services.
No Insurance Impact
We claim directly against the other driver’s insurance, leaving yours unaffected.
Peace of Mind
Knowing your recovery and claim is being handled by independent, trusted experts.
Answers to Frequently Asked Accident Recovery Questions
View Resources
If you’ve had an accident that wasn’t your fault, the best team to recover your car is an Accident Management Company, like Auto Claims Assist.
This is because roadside recovery is included as part of our Accident Management Services, so there’s no cost to you.
Read more: Who Recovers My Car After an Accident?
If you’ve had a non-fault accident, it’s usually best not to contact your own insurance company for roadside recovery. This is because, in addition to recovering your vehicle, your insurer may start a claim against your own policy.
They often do this as a precaution, since liability for the accident hasn’t yet been established. However, this can negatively impact your own insurance policy, putting your No Claims Bonus (NCB) at risk and potentially increasing your premium.
Breakdown Recovery and Accident Recovery are two distinct services designed for different situations:
- |Breakdown Recovery is used when your vehicle stops working due to mechanical or electrical issues. This could include a flat battery, engine failure, or any other problem that leaves your vehicle unable to run. Breakdown recovery services typically tow your vehicle to a nearby garage or your home, but they do not manage any claims or repairs related to accidents. Breakdown recovery is usually added to your insurance policy as an extra or taken out separately with companies like The AA or The RAC. Please note that Auto Claims Assist does not offer breakdown recovery.
- |Accident Recovery is needed when your vehicle has been involved in a collision or road traffic accident. If accident recovery is provided by an Accident Management Company, like Auto Claims Assist, it’s included with other Accident Management Services. These services cover not only the recovery of your vehicle from the scene but also managing your insurance claim, arranging a replacement vehicle, coordinating repairs, and even handling personal injury claims.
Understanding the difference ensures you get the right help when you need it most.
Choosing Auto Claims Assist,
Your Trusted Claims Management Company
“The team at Auto Claims Assist dealt with everything for me, made sure I was never left without a car and it didn’t cost me anything. Would highly recommend!”
15+
Years of expertise
1,000+
36,000+
Successful cases
Our team are ready to discuss the details of your accident and start your non-fault claim.
To get started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here
Working in line with The CHO and The GTA.
To promote trust, transparency and uphold industry standards, we follow the standards set by both the Credit Hire Organisation (CHO) and the General Terms of Agreement (GTA) for credit hire services.
Independent, Trusted and Award-winning
We are:
Independent to insurers
On your side
Dedicated to delivering an award-winning, exceptional customer experience.
You can feel confident knowing that your claim is being handled professionally by experts.
Nationwide Accident Management
We’re a UK leading Accident Management Company founded in 2009, helping thousands of people, throughout the country, every year after non-fault accidents. Our team of accident experts have over 15+ years of experience in the complexities of Accident Management and Credit Hire.
What our customers say
Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:
Request
a call back
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
One of our team will give you a call