Welcome to our award winning
Accident Management Company
Expertly managing non-fault accidents, at no cost to you. We handle everything from start to finish.
We are Auto Claims Assist
Non-fault accident specialists
We are here to help you understand.
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What is an Accident Management Company?
Accident management companies specialise in supporting people who have had a road traffic accident and were not at fault. The objective of accident management is to reduce the stress, inconvenience, and complexities of making a non-fault claim after an accident.
We act as a liaison between all involved parties, including insurance companies, repair garages, and legal entities. As a driver who was not at fault, you are entitled to a range of comprehensive accident management services, at no cost to you.
Accident Repair
Focused on quality, using only new manufacturer-approved parts & paint.
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We act as a liaison between all involved parties, including insurance companies, repair garages, and legal entities. As a driver who was not at fault, you are entitled to a range of comprehensive accident management services, at no cost to you.
The better non-fault claim alternative
to your own insurance
Some people are under the impression that contacting their insurance company immediately after a non-fault accident is essential. However, when comparing the two available options, Accident Management is the more beneficial choice.
Why is there no cost for
Accident Management?
One of the key advantages to using an Accident Management Company is that there are no direct costs to the non-fault driver.
The reasons for this are:
We claim all costs from the third-party driver's insurance policy
All of the costs incurred as a result of the accident are billed to the insurer and policy of the driver who was at fault for the accident. This includes examples such as the hire vehicle and repair costs.
We don’t claim off your own insurance policy
Unlike your insurance company, we don’t claim against your own policy after a non-fault accident. This means there’s no excess to pay when claiming.
Why people choose an Accident Management Company
People choose accident management companies because they are the most beneficial option after a non-fault accident.
When involved in such an accident, drivers have two choices: make a non-fault claim through their own insurance company or through an accident management company.
Using their own insurance to claim could negatively impact them.
That's where accident management companies step in, providing a fair, more just solution for those involved in non-fault accidents.
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Even though the driver is not at fault, the claim is initially processed against their own insurance policy. This can impact their No Claims Bonus & next insurance renewal.
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The driver is usually required to pay their own policy excess to claim.
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The courtesy car provided isn’t comparable to their own vehicle and isn’t guaranteed.
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The ‘insurer-approved’ accident repairs often don’t meet expectation, prioritising cost over authenticity.
Explore the benefits of Accident Management
No insurance policy excess to pay to make a claim.
No unexpected costs after an accident
Being in an accident is stressful enough without also worrying about paying hundreds of pounds in excess fees. With an accident management company, there are no unexpected outlays – that's a problem for the at-fault driver's insurance to handle.
Avoid claiming on your own insurance
If you go through your own insurer after a non-fault accident, you'll likely have to pay your excess upfront. It might take time for your insurer to recover that money from the at-fault party. Our accident management specialists work directly with the at-fault driver's insurer, cutting out the need for this expense and hassle.
Protect your future premiums
While you might eventually get your excess back, paying it initially can flag your insurance record, sometimes affecting future premiums. By using our service, you avoid this potential long-term cost.
It's not fair to pay for someone else's mistake
If the accident wasn't your fault, there's no reason you should be out of pocket. We take control and work hard to ensure the at-fault driver's insurance covers all your costs. There’s no cost to you when making a claim with Auto Claims Assist.
Avoid waiting for reimbursement
Avoid waiting for your excess to be returned by your insurer: the extra cash stays in your pocket where it belongs.
Avoid paying your excess when you make a non-fault claim.
Your built up No Claims Bonus is left unaffected.
Your no claims bonus (NCB) stays intact
Avoid unexpected costs and the added stress of NCB concerns. We handle non-fault claims directly with the at-fault driver's insurance to safeguard your earned discounts.
Insurers prioritise themselves
If you initiate a claim through your own insurer, even for a non-fault accident, it can temporarily flag on your own insurance record and impact your policy’s No Claims Bonus Discount. As non-fault liability has not yet been established, this is your own insurer temporarily holding your own policy responsible for the costs.
Avoid unfair premium hikes
Higher premiums at renewal time due to losing some of your NCB can add up significantly. We prevent this unnecessary cost impact for our clients.
Expertise matters
Our non-fault claim specialists expertly navigate the claims process while focusing on preserving your own insurance record. We ensure your NCB isn’t affected.
A comparable vehicle while yours is off the road.
Maintain your lifestyle
We understand the importance of your vehicle. Our high-quality replacement cars keep you mobile without compromising on the features and capabilities you value.
Minimise disruption
Stay on the road with a vehicle that matches your daily needs for work, family, and other priorities.
Insurers focus on cost, not your comfort
After an accident, some people pursue a non-fault claim through their own insurance company. Insurers aim to minimise their expenses, often resulting in basic courtesy cars lacking in features, size, and even availability. We put your needs first.
Like-for-like, or better
The replacement vehicle that we provide to you while yours if off the road aims to be a like-for-like replacement. The objective is to mirror your own vehicle's spec level as closely as possible, providing comparable comfort and function.
Focus on what matters, we'll handle the rest
Having an accident is stressful enough. Let us worry about expertly managing your accident while you get back on track.
A nationwide repair network using manufacturer-approved parts and paint.
Worry your car won't be the same?
After an accident, it's normal to have concerns that your car might lose value or never quite feel right again, even after repairs. At Auto Claims Assist, we restore your peace of mind.
The BSI Kitemark: Quality & warranty protection
The Kitemark signifies repairs using the highest quality repair standards. We ensure that only NEW manufacturer-approved parts and paints are used during your repair, upholding your car's warranty and quality.
Insurers may compromise your warranty
After an accident, some people pursue a non-fault claim through their own insurance company. However, when it comes to the repair of your vehicle, to reduce costs, insurers often push 'insurer-approved repairers'. These ‘insurer-approved repairs’ can use non-genuine parts. If your vehicle is still in warranty, and the manufacturer-approved parts and/or paint aren’t used during a repair, this could potentially void your vehicles manufacturer's warranty.
Protect your car's value, performance & warranty
Kitemark accredited repairs maintain your car's pre-accident condition, protecting its resale value, driving experience, and those vital warranty safeguards.
It's your right to choose
Don't let your insurer dictate sub-standard repairs. Insist on a provider with Kitemark accreditation for expert restoration that protects YOU by making your claim with Auto Claims Assist.
Our 400+ BSI Kitemark Accredited UK repair network
By using our accident management company to process your non-fault claim, you’ll have access to our nationwide network of trusted, BSI Kitemark Accredited, repair experts. Your dedicated claims handler will manage the whole thing for you.
Experts in non-fault claim handling and fighting for liability.
Your non-fault claims specialists
The team at Auto Claims Assist are dedicated solely to non-fault road traffic accidents. This specialised knowledge ensures we secure the best possible outcome for you and your vehicle.
Expertise and process built since 2009
Non-fault claims involve complex regulations and procedures. Since 2009, we've refined our processes to cover every aspect of our customers' non-fault claims. We continually invest in staying ahead, ensuring you get the best possible outcome. Our experienced team handles every step, from initial assessment to final settlement, ensuring a streamlined and thorough process for you.
Insurers want fast settlements
It's common for people to call their own insurer first after an accident. However, insurers are businesses and keen to close cases quickly. This can lead to low-ball offers, rushed processes, and your specific non-fault situation being overlooked.
Proven non-fault claim specialists
Our team at Auto Claims Assist aren’t just claims handlers. We specialise in the complexities of non-fault accidents and have years of experience navigating non-fault claims successfully. This in-depth expertise ensures your case is managed strategically for the best possible outcome.
We champion your interests
Auto Claims Assist levels the playing field for you. We manage every step of your claim, advocating for your rights and a fair settlement. You're entitled to more than just basic repairs. We ensure claims include everything you’re entitled to.
Your own dedicated, non-fault specialist claims handler.
From beginning to end
With Auto Claims Assist, you’ll receive a dedicated claims handler who will manage your case from start to finish. They’ll provide you with individual attention, regular updates and personalised support.
You're not just a number
Some people choose to make their non-fault claim with their own insurance company. However, insurance companies juggle countless claims. At Auto Claims Assist, we made it our mission to solve this problem. Your dedicated claims handler focuses on securing the best outcome for you.
No more call centre runarounds
Dealing with large insurers can be like a maze. You get transferred from agent to agent, with no sense of personal responsibility for your case.
Your personal claims champion
Your dedicated Auto Claims Assist handler is your champion. They understand the details of your situation and know how to navigate the non-fault claims process and procedures for your benefit.
Consistent communication
With large insurers, getting updates can be a struggle. At Auto Claims Assist, your dedicated claims handler proactively keeps you informed, so you're never left wondering about the status of your claim, repair or next step.
Expertise on your side
Your claims handler is a non-fault accident specialist. Their deep knowledge of claims procedures and negotiation tactics means your interests are always prioritised.
Reduced stress, maximised results
No more repeating your story to strangers or chasing updates. Your dedicated claims handler eliminates the hassle, letting you focus on what matters, while they fight for your liability, entitlements and compensation.
Understanding the process with an Accident Management Company
Get to know how accident management streamlines the process after an accident. An accident management company takes a direct approach, handling claims against the at-fault driver's insurance, which can be more beneficial than initiating a claim against your own policy just to start a non-fault claim.
From the initial report of the accident to the final resolution of your claim, we guide you through each phase, ensuring a smooth and stress-free experience. Our process is designed to handle everything for you.
First steps and starting a claim
The first steps that you take are important. They can dictate how the rest of the claim process will unfold.
Safety
Check for injuries. With any injuries, it’s advisable to contact emergency services.
Evidence
It’s crucial to stay calm and gather all necessary information and evidence.
Liability
After ensuring everyone’s safety, assess and confirm that the accident was not your fault.
Contact
Reach out to Auto Claims Assist to begin your non-fault claim.
Initiation
We'll initiate your claim by recording all of the accident details. A dedicated claims handler will then be assigned to you, managing your claim throughout the process.
Recovering you at the roadside
If you are stuck at the roadside after the accident, we will provide accident recovery, at no cost to you.
Dispatch the recovery team
Our recovery team will dispatch without delay and arrive at your location.
Securing your vehicle
Their first task is to safely secure your vehicle, ready for transfer.
Liability
After ensuring everyone’s safety, assess and confirm that the accident was not your fault.
Accident scene clean-up
Our team will clean the accident site, collecting any vehicle parts and clearing debris.
Storing your vehicle
We will tow your vehicle to the nearest secure facility. Storing it safely until it’s time for repair or salvage (depending on the vehicle’s condition).
A comparable replacement
Your immediate worry might be, "I'm stuck without a car!". That's where our vehicle replacement service comes in.
Comparable hire vehicle
We’ll provide you with a car that is a similar specification to your current vehicle. You shouldn’t go without.
Delivering to your door
We deliver the replacement vehicle directly to your door from within 3 hours* of you contacting us.
Replacement duration
The hire vehicle is yours to use for the duration of your claim, while your own vehicle is unroadworthy or in for repair.
End of claim collection
At the end of the claim, with you back on the road, we’ll collect the replacement directly from you.
Repairing or replacing your vehicle
Our focus after the accident is to arrange the repair of your damaged vehicle or replacement of your written-off vehicle.
Nationwide repair network
Our network of 400+ repair garages offer local repairs that bypass constraints of busy schedules and long wait times.
Accredited repairs
Our repair network is BSI Kitemark Accredited. Repairs use only NEW, manufacturer-approved paints and parts.
Valuation settlement
If your vehicle is written off, we fight for a fair pre-accident market valuation and claim settlement.
Transparent process
Your claims handler will keep you fully up-to-date about your repair or write-off valuation.
Concluding your non-fault claim
Your dedicated claims handler will provide guidance and support from the beginning, ensuring a smooth journey all the way to the successful conclusion of your claim.
Claiming back the costs
We claim all of the costs back from the third-party insurer. There’s no cost for you.
Fighting for liability
Liability is an important part of your non-fault claim. We fight for non-fault liability throughout the process.
Concluding your claim
Your claim has been successfully resolved, ensuring you’re back on the road with minimal disruption.
Answers to
Frequently asked questions
View Resources
We operate across the entirety of the UK. We are proud to be able to offer nationwide reliable, quick, and convenient accident management services.
Establishing fault isn’t always clear cut, as sometimes circumstances of an accident aren’t easily definable.
By gathering evidence at the scene that proves you weren’t the at-fault driver, you have a better chance of proving non-fault.
If the circumstances surrounding the accident are hard to define with evidence from the scene, establishing non-fault might come down to other evidence like witness testimony or third-party evidence.
To get a better understanding on handling such situations, you might find it helpful to explore our news and blog. They offer valuable insights and tips on navigating these challenges.
Strictly speaking, you don’t necessarily NEED to go through accident management, but we strongly advise that you do.
We specialise in managing non-fault claims after road traffic accidents and have years of quality experience.
Claiming non-fault through an accident management company is the most beneficial option for you because there’s no need to pay insurance excess or lose your No Claims Bonus, you will quickly receive a comparable replacement vehicle at no cost to you, and there will be no claims against your insurance policy, with all costs covered by the insurance of the at-fault party.
Choosing Auto Claims Assist,
Your Trusted Claims Management Company
“The team at Auto Claims Assist dealt with everything for me, made sure I was never left without a car and it didn’t cost me anything. Would highly recommend!”
15+
Years of expertise
1,000+
36,000+
Successful cases
Our team are ready to discuss the details of your accident and start your non-fault claim.
To get started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here
Working in line with The CHO and The GTA.
To promote trust, transparency and uphold industry standards, we follow the standards set by both the Credit Hire Organisation (CHO) and the General Terms of Agreement (GTA) for credit hire services.
Independent, Trusted and Award-winning
We are:
Independent to insurers
On your side
Dedicated to delivering an award-winning, exceptional customer experience.
You can feel confident knowing that your claim is being handled professionally by experts.
Nationwide Accident Management
We’re a UK leading Accident Management Company founded in 2009, helping thousands of people, throughout the country, every year after non-fault accidents. Our team of accident experts have over 15+ years of experience in the complexities of Accident Management and Credit Hire.
What our customers say
Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:
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a call back
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