How our service works
After a non-fault accident, we handle the entire claims process for you, get you back on the road with no hassle, and claim all costs back from the other driver’s insurer directly.
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01
Contact Auto Claims Assist after a non-fault accident
As soon as you call our UK-based team, we guide you through everything. We will advise you on the necessary first steps. If you’re at the accident scene and your vehicle isn't roadworthy, we’ll provide immediate roadside recovery.
The Benefit: Immediate relief and expert guidance right when you need it most.
02
We provide you with another vehicle to use straight away
You shouldn’t be left without your vehicle after a non-fault accident. We deliver a comparable replacement vehicle directly to you from within 1 working day, ensuring your daily life continues without interruption. Whether you drive a standard car, am SUV, a prestige model or an electric car - we have you covered.
The Benefit: Seamless mobility in a vehicle that meets your needs.
03
Repairing your vehicle or negotiating a settlement
Our independent engineers professionally inspect your vehicle to understand the damage and plan the next step:
If it's repairable, we manage the process through our network of BSI Kitemark approved garages. We insist on the highest standards and manufacturer-approved parts.
If it's written off, we ensure you receive a fair pre-accident valuation from the other driver’s insurer and organise for you to receive the total loss settlement.
The Benefit: A fair, managed, expert-led outcome, whether your vehicle is repaired or written off.
04
We handle everything for you
Forget lengthy hold music and frustrating repeated conversations. We act as your single point of contact and handle all liaison with both your insurer and the at-fault driver's insurer. This includes managing the complex administration and paperwork, ensuring everything is filed accurately.
The Benefit: No admin stress. You deal with one pro-active, dedicated expert who handles everything for you.
05
Finalising your claim
We finalise every aspect of the claim. This includes recovering all costs - for the replacement vehicle, repairs, or settlement - directly from the at-fault party's insurance company. We fight your corner until the claim is fully resolved.
The Benefit: Your full claim is managed and concluded, all at no cost to you.
Reasons to choose Auto Claims Assist
When you have a non-fault accident, you have a choice: Claim with your Insurance company or claim with Auto Claims Assist.
Insurers work to minimise their own costs; we work independently to protect your interests.
Managing Your Claim:
Your insurer vs. Auto Claims Assist
| Handling it via insurer | With Auto Claims Assist | |
|---|---|---|
| Replacement Vehicle |
A basic "courtesy car," often small and unsuitable (if available). |
A comparable replacement vehicle delivered promptly. |
| Vehicle Outcome |
Insurers may push for cost-saving repairs or offer a low settlement for a write-off. |
An expert-led process focused on quality repairs or a fair total loss settlement. |
| Dealing with Insurers |
Hours on hold, stressful negotiations, and repeating your story to call centres. |
We handle all communication. You deal only with your dedicated claims expert. |
| Protecting Your Interests |
Risking your No-Claims Bonus or having to pay your policy excess upfront. |
We protect your NCB and you do not pay any excess for non-fault claims. |
| Cost |
Potential excess payments and premium increases at renewal. |
No cost for non-fault drivers; we recover all costs from the at-fault insurer. |
It’s ALMOST like nothing ever happened - and that’s the whole point.
Ready for a stress-free claims experience?
Request a callback
