Contact Auto Claims Assist

If you’ve just had a non-fault accident.
Call our team on 0330 128 1407 now for advice

Contact Auto Claims Assist

Just had a non-fault accident?
Call for advice on 0330 128 1407

Do I have to pay excess if not my fault – Your accident questions answered

A commonly searched question: Do I have to pay excess if not my fault? The common answer you’ll find online and if you speak to your insurance company is: Yes, you do.

However, this is not the correct answer.

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Do I have to pay excess if not my fault - Your accident questions answered

The result of whether you pay your insurance excess or not depends on the step that you take directly after you have had a non-fault accident.

To Skip to How to avoid paying a no fault claim excess click here.

First, think back for just a moment…

It’s that time of the year when your car insurance renewal comes around.
You’re quickly going through your proposed premium.
‘Phew. It’s gone down again.’
You check that everything is covered as it should be.
Oh… and you see that ‘compulsory and voluntary excess’ section again.
A quick shrug of the shoulders
‘That’s irrelevant, I’m a great driver…’

The excess on our insurance policy is usually something that we all let slip from our minds as quickly as it enters.

It’s usually because, like most people, you’re probably a safe and respectful driver.

We don’t get into our cars in the morning and expect an accident to occur.

We use our cars every day. They’re a huge part of our everyday lives and it’s easy to take for granted safety and the dangers that our roads can pose.

But in that unfortunate circumstance that an accident does occur and you are involved, questions quickly start flooding in that you’ve never really had to consider before; especially if you didn’t cause the accident.

Will a non-fault accident affect my insurance?
Will my insurance go up if the accident was not my fault?
Do I lose my no claims if it was not my fault?

And the question at hand: do you pay insurance excess if it’s not your fault?

In this article, we go through:

  • Do I have to pay excess if not my fault?
  • The car insurance claim excess
  • The no fault claim excess
  • Why do you pay insurance excess if it’s not your fault
  • How you can avoid paying a no fault claim excess
  • The benefits of an Accident Management/Credit Hire

  • Processing a claim with an Accident Management Company instead

If you have had an accident that wasn’t your fault, Auto Claims Assist is the most beneficial first point of contact. Call us today on 0330 128 1407 or contact us here to learn how we can help you to avoid an insurance excess after a non-fault accident.

  • Below is an extensive guide on do you pay insurance excess if it’s not your fault?

If The Accident Wasn’t Your Fault…

Auto Claims Assist is the most beneficial first contact after a non-fault accident.

Reasons to choose our service:

No cost to you
No insurance excess to pay
No effect on your No Claims
Dedicated claims handler
Like-for-like replacement
400+ Repair network
Manufacturer-approved
FCA Regulated

How to avoid paying a no fault claim excess
Table of contents

Do I have to pay excess if not my fault‘: The car insurance claim excess

An excess is usually always compulsory with any car insurance policy. The payment of an excess is necessary to initiate an accident claim if one needs to be made.

Each person’s excess differs based on a number of factors. These factors usually consist of a person’s demographics and vehicle specs for who the policy is for, but also named drivers.

If a person is typically younger with less driving experience, their excess would likely be more expensive than someone who is older and was a more experienced driver.
The choice and value of the vehicle are also important in the excess value.

A total excess is broken up into two elements, these are:

A compulsory excess
The compulsory excess comes as part of the insurance policy offer and is, as it states, compulsory. It will be a fixed fee provided by the insurance company along with your upcoming year’s premium. It is this excess that is determined by the individual’s circumstances.

A voluntary excess
The voluntary excess is an optional addition that the person who is taking out the policy can add. Insurance companies provide this offer as, essentially, a 2-way compromise within the policy. The insurer will usually reduce the premium amount for the upcoming year, providing that the policyholder agrees to pay an additional voluntary excess, should a claim need to be made. It is a fair agreement, however, if a claim does need to be made, the policyholder must pay both the compulsory excess and the voluntary excess.

The car insurance claim excess

The no fault claim excess

In the eyes of most insurance companies, it doesn’t matter to them whether an accident was your fault or wasn’t your fault; they will still require an excess payment if you choose to make a claim.

This isn’t really a fair outcome if the accident wasn’t your fault. Especially if you had agreed to a maximum voluntary excess, knowing that you are a safe, experienced driver.

The standard compulsory excess could typically range from between £250 to £1,000 depending on a number of factors. But then the voluntary excess could then add from £250 up to £1,000 again.

A non-fault accident could cost hundreds if not thousands of pounds to process a claim.

However, this is only if you choose to process a non-fault accident claim with your own insurance company directly. This is where a lot of insurance companies cause confusion for non-fault drivers about the situation.

If you are involved in an accident but it wasn’t your fault, your insurance company will insist that you call them as your first point of contact.

From here, your insurance company will charge you an excess to process and manage the claim initially against your own policy until liability has been established with the at-fault driver’s insurance.

See How to avoid paying a no fault claim excess

The no fault claim excess

Why do you pay insurance excess if it’s not your fault

The actual answer to this question is: you do not need to if you work with an accident management company rather than claiming directly with your own insurance.

However, insurers themselves charge an excess for three main reasons:

  • Minimal Value Claims: An excess (whether it be fault or non-fault) is to deter claims that are for very minimal amounts and damage. An example of this might include a cracked door mirror, for example. An insurance company’s main purpose is to be there for claims which people might not potentially be able to afford at any given moment.

  • Fraudulent Claims: An excess payment has been proven to reduce and deter fraudulent insurance claims. Insurance companies are always progressing in their fraud investigations and are always getting better at spotting fraudulent claims. If a fraudster is required to pay an excess before claiming, but the risk of getting caught is increasing, the appeal to process a fraudulent claim quickly reduces.

  • Inconclusive Liability: When you process a non-fault accident with your insurance company, they are initiating the claim for you against the at-fault driver. At the point of claim initiation, liability has not yet been established and therefore, the claim is not yet classed as ‘non-fault’. The insurance company will take the excess in case costs are not able to be recovered from the at-fault insurance company.

How to avoid paying a no fault claim excess

Although insurance companies have their reasons for charging a no fault claim excess, it doesn’t mean that it’s the fair outcome for a driver who isn’t a fault.

For this reason, and many other reasons, the accident market provides an independent, outsourced solution to non-fault claims management after an accident.

It’s called Accident Claims Management, also known as Credit Hire.

Working with an Accident Management Company after a non-fault accident provides an entirely different, more beneficial process to the driver who is not at fault.

The Accident Management Claims Process will claim directly against the at-fault driver’s insurance and policy. This stays well clear of your own insurance policy and disposes of the need to pay your excess at any point of the claim.

Using an Accident Management service has no costs for you.
The service is one to which non-fault drivers are entitled.

Our expert team of non-fault accident claim managers instead claim back all costs and losses from the at-fault insurer.

Non-fault drivers also receive a range of additional benefits that they wouldn’t receive by directly processing a non-fault claim through their own insurance company.

How to avoid paying a non fault claim excess

The benefits of an Accident Management/Credit Hire Company

The objective of an Accident Claims Management Company, such as Auto Claims Assist, is to help non-fault drivers remove the inconvenience that a non-fault accident brings.

This is reflected in the benefits of choosing to work with an Accident Management/Credit Hire Company:

Processing a claim with an Accident Management Company instead

To begin the non-fault accident claims process with Auto Claims Assist, you only need to get in touch and we’ll guide you through the rest.

You can contact us by:

The non-fault car accident claims process itself is simple and effective with Auto Claims Assist:

  • Once we collect your details, we will also ask for evidence and information about the accident
  • If you need recovering from the roadside after an accident, we will provide vehicle recovery

  • On the same working day of contact us, we will provide you with your like-for-like replacement while your vehicle is off the road.

  • Through our 400+ repair garage network, we will organise the repair of your vehicle
  • Working with our panel of legal professionals, we can help with any personal injury claims and losses as a result of the accident.

  • Once the claim is processed and concluded, we will hand back your vehicle and you will be safely back on the road.

Your first contact after the accident

Your first contact after the accident, if it wasn’t your fault, should be an Accident Management Company (also known as a Credit Hire Company) like Auto Claims Assist.

Some people think that the first thing they need to do after a non-fault accident is to contact their own insurance company.

In light of this, we have created a comparison between calling an accident management company vs your insurance company here after a non-fault accident.

Using your own insurer could leave you worse off if the accident wasn’t your fault.

By contacting Auto Claims assist first, you’ll be entitled to a much better experience and at no cost to you:

To speak to an advisor for advice and guidance on getting started after a non-fault claim, call 0330 128 1407.

To start your claim now, get started here.

Our team of accident experts are ready to speak to you and are here as your independent, on your side Accident Claims Management.