Who pays for the recovery truck if I can't drive my car?

If you’ve been in a non-fault accident and your car isn’t safe to drive, you don’t have to pay for the recovery truck yourself.

Under UK law, the “at-fault” driver’s insurance is responsible for all reasonable costs to put you back in the position you were in before the accident. This includes the recovery truck, secure storage, and any onward travel.

As an accident management company, we do this for you by managing the logistics and recovering the costs from the at-fault driver’s insurance company.

With our UK-wide recovery service, we arrange for your vehicle to be collected from the roadside, typically within 90 minutes, and take it to one of our secure storage facilities.

To ensure you continue your journey, our recovery driver can usually take you to the nearest services or train station. If that isn’t possible, we can arrange a pre-paid taxi for you.

By managing the process from start to finish, we ensure the at-fault insurer pays for your recovery, rather than you.