David Reid
Operations Manager
David Reid joined Auto Claims Assist in 2016.
Before joining Auto Claims Assist, David built broad experience across claims operations and customer-facing roles, developing a strong understanding of how claims should be handled from initial contact through to the end of hire. That experience has shaped a practical, service-led approach focused on clarity, consistency, and supporting both clients and teams.
At Auto Claims Assist, David oversees new business and the on-hire departments. He is responsible for ensuring claims are picked up efficiently, clients are supported throughout their time in hire, and teams are aligned to deliver a smooth and reliable service day to day.
A key part of David’s role is working closely with teams to review how processes are working in practice and where improvements can be made. He values changes that genuinely benefit the client experience while also strengthening the operational running of the business.
