About us
Auto Claims Assist is an FCA-regulated accident management company, established in 2009.
The inspiration for our company came from our founder's personal experience. After being involved in a non-fault accident, the service he received was complex and unsupportive. He saw the need for a better way to help motorists – a service that puts the driver's needs first, not the interests of an insurance company.
From this principle, Auto Claims Assist was founded. We have grown steadily ever since by helping thousands of UK drivers get the support and service they deserve after a non-fault accident.
Our Goal
Our goal is to remove the stress and hassle that follows a non-fault road accident. We manage the entire claims process on your behalf, saving you time and protecting you from financial loss, while providing the best possible service.
How We Help You
When you claim through an insurer, the process can be frustrating. Drivers often report issues such as receiving undervalued settlements for written-off vehicles, facing unfair liability decisions, or struggling to get a suitable replacement vehicle.
Our service is designed to prevent these problems. We handle every aspect of your claim from start to finish. We work to ensure:
24/7 Support
You get roadside recovery within 90 minutes, anywhere in the UK.
A Comparable Vehicle
You receive a comparable replacement vehicle, delivered within 24 hours of your claim being accepted, to keep you on the road.
Quality Repairs
If your vehicle is repairable, it goes to an approved bodyshop that uses genuine, manufacturer-approved parts.
Fair Valuations
If your vehicle is written off, an independent engineer provides a true and fair market valuation for your total loss settlement.
Establishing Liability
We gather evidence and fight to ensure liability is correctly decided in your favour. This is crucial for protecting your claims history and avoiding excess payments.
Dedicated Support
You have a single, dedicated claims handler who you can speak to directly in minutes, managing your case from beginning to end.
A Service You Can Trust
We are committed to our customers and their well-being. But you don’t have to take our word for it. We are proud to have over a thousand 5-star reviews and a 4.9-star rating on Trustpilot from drivers we have helped.
Auto Claims Assist provides a genuine alternative to claiming with an insurance company. We are an independent advocate for the motorist, fighting for your rights when you find yourself in an accident that wasn’t your fault.
Our awards and accreditations
Financial Conduct Authority (FCA)
We are authorised and regulated by the Financial Conduct Authority (FCA). This ensures our commitment to professional standards, customer protection, and transparent conduct in everything we do.
General Terms of Agreement (GTA)
Our service operates in full compliance with the General Terms of Agreement (GTA). This ensures a pre-agreed process that minimises disputes and helps you get back on the road sooner.
Credit Hire Organisation (CHO)
As a proud member of the Credit Hire Organisation (CHO), we adhere to the highest standards of professional conduct. Our membership signifies our dedication to best practice and industry excellence.
Our Awards
We are proud recipients of multiple industry awards, recognising our commitment to excellence and innovation in our field.
