Someone Hit Your Car? Let us help you.
Discover the steps to take after someone hits your car, explore your claiming options, and learn about the benefits of making a non-fault claim with Auto Claims Assist.
Speak to a specialist claims advisor:
Taking the Correct Steps After a Non-Fault Accident
Following these steps after a non fault accident will make the process smooth and stress-free. We’re here to help you every step of the way.
1
Ensure safety and gather other drivers details
Make sure everyone is safe. Swap details with the other driver, including their name, contact information, and insurance details.
2
Collect information and evidence of the accident
Take photos of the scene, including the vehicles, any damage, and any important details like road conditions or markings.
3
Let Us Take Care of Everything for You
We’ll manage your claim with the at fault drivers insurer, arrange repairs, and provide you with a replacement car to use throughout the the claim.
Understanding your options to claim
After a non-fault car accident, you have 3 main options to choose from. See how claiming with Auto Claims Assist compares to claiming with your own insurer or the third-party insurer.
Speak to a specialist claims advisor:
No excess to pay
Unaffected no claims bonus
Comparable replacement vehicle
Manufacturer approved parts
Dedicated claims handler
Fight for your liability
Fair write-off valuation
How it works in 4 simple steps
Starting Your Claim
Contact us to start your claim. We take down the accident details and assign you with a dedicated claims handler.
Comparable Vehicle
We provide you with a replacement car that’s a similar size and spec to your own, so you’re not left without.
Repair or Total Loss
Our BSI accredited repair network repairs your vehicle. Or, If written off, we will make sure you receive a fair settlement figure.
Costs covered by the third-party insurer
There’s no cost to you. We claim all costs back from the third-party insurer (TPI).
The services that we offer
From the scene of the accident, to getting you back on the road, we handle all the details for you. All costs are covered by the third-party insurer; so there’s no cost to you.
Roadside recovery
We’ll recover you from the roadside, quickly and efficiently after your non-fault accident.
Comparable replacement
We’ll provide you with a comparable vehicle for the full duration yours is off the road.
Secure storage
We securely store your vehicle while it’s off the road and waiting for repair.
BSI Accredited repair
Our trusted garages will repair your vehicle with BSI kitemarked parts and paints.
Personal injury claim
Our partnered personal injury solicitors can help you to claim compensation for any injuries.
We're rated 'Excellent' on Trustpilot
The benefits of using Auto Claims Assist for your car insurance claim
No wait time on calls
We're here when you need us – our team answers your calls in an average of 7 seconds.
Third-party insurer pays your costs
We recover all of the costs back from the at-fault driver’s insurance. There’s no cost to you.
Dedicated claims manager
You receive a dedicated claims manager. A specialist who manages your claim through every step of the process.
Comparable replacement vehicle
The size & spec of your vehicle is important to you. That's why we provide you with a comparable hire vehicle, while yours is off the road.
No Claims Bonus unaffected
We claim against the at-fault driver’s insurance policy. Your own policy and NCB is left unaffected.
Manufacturer-approved parts and paint
BSI Kitemark accredited repairs ensure your vehicle maintains its safety, value, and longevity.
Request
a call back
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
One of our team will give you a call
