Understanding your car accident claim
After an accident, a claim is simply the formal process of seeking compensation for the repairs, expenses, and other losses you've suffered.
The goal is to put you back in the position you were in before the incident occurred.
Speak to a specialist claims advisor:
The typical steps in the claim process
For most people, the process involves a number of key stages, which often include:
But for non-fault accidents, There's a simpler path
Following the traditional route above can often be stressful and complex. When you are not to blame for the accident, you shouldn't have to deal with the potential hassle of paying your policy excess or risking your No-Claims Bonus.
This is where we can help.
As a specialist Accident Management Company, we offer a more direct and straightforward path.
We manage the entire process on your behalf, providing a comparable replacement vehicle and authorising repairs, all while recovering the costs directly from the at-fault driver's insurer. This protects you from financial outlay and unnecessary stress.
Dedicated claims management that puts you first
At Auto Claims Assist, you receive complete support after a car accident. We guide you through the entire car accident claim process with superior care, better outcomes, and less stress.
Our dedicated team manages everything on your behalf, ensuring your claim is handled efficiently from start to finish.
| Benefits | Your insurer | Auto Claims Assist | Third Party Insurer |
|---|---|---|---|
| Fight for your liability | |||
| Dedicated claims handler | |||
| Comparable replacement vehicle | |||
| Manufacturer approved parts | |||
| Fair write-off valuation | |||
| No excess to pay | |||
| Unaffected no claims bonus |
Talk to one of our Specialist Advisors
Our end-to-end service
We handle every detail of your non-fault claim from the scene of the accident to getting you back on the road. Here is how our comprehensive service works for you:
Roadside recovery if needed
If your vehicle isn't drivable, our first priority is your safety. We’ll recover you and your vehicle from the roadside. We will also arrange for the secure storage of your vehicle while the claim is processed.
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Complete claims management
From your first call, we assign you a dedicated claims handler. Our team of non-fault specialists then manages your claim from start-to-finish, handling all communications and negotiations.
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Comparable replacement vehicle
You will not be left without suitable transport. We provide you with a comparable replacement vehicle—similar in size and spec to your own—and you can use it for the full duration your car is off the road.
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BSI accredited repair / total loss settlement
Our trusted, BSI accredited repair network will repair your vehicle to the highest standards, using manufacturer-approved parts and paints. If your vehicle is written off, we will work to ensure you receive a fair settlement figure.
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Personal injury support
If you or your passengers have been injured in the accident, our partnered personal injury solicitors can provide expert assistance to help you claim the compensation you are entitled to.
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All costs are covered by the at-fault driver's insurer
There is no cost to you for any part of our service. We claim all costs for the recovery, storage, replacement vehicle, and repairs directly from the third-party insurer.
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