Because the other driver was at fault, their insurance company is responsible for paying all the costs. This includes your vehicle repairs and the hire of your replacement car. The bill goes to them, not you.
The UK's Leading Accident Management Company
If you've been in a non-fault accident, our accident management specialists are here to handle everything for you.
- We deal with all insurers
- Protect your no-claims bonus
- Replacement car delivered to you
- No cost to you
Speak to a specialist claims advisor:
Call
us on 0330 128 1407
No caller wait time
Trusted by 40,000+ non-fault drivers for 16+ years
How it works?
Our start-to-finish service handle every detail of your non-fault claim. From the scene of the accident to getting you back on the road. Here is how our service works for you:
Roadside recovery (if required)
If your vehicle isn't drivable, our first priority is your safety. We’ll recover you and your vehicle from the roadside. We will also arrange for the secure storage of your vehicle while the claim is processed.
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Complete claims management
From your first call, we assign you a dedicated claims handler. Our team of non-fault specialists then manages your claim from start-to-finish, handling all communications and negotiations.
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Comparable replacement vehicle
You will not be left without suitable transport. We provide you with a comparable replacement vehicle—similar in size and spec to your own—and you can use it for the full duration your car is off the road.
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BSI accredited repair / total loss settlement
Our trusted, BSI accredited repair network will repair your vehicle to the highest standards, using manufacturer-approved parts and paints. If your vehicle is written off, we will work to ensure you receive a fair settlement figure.
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All costs are covered by the at-fault driver's insurer
There is no cost to you for any part of our service. We claim all costs for the recovery, storage, replacement vehicle, and repairs directly from the third-party insurer.
Personal injury support
If you or your passengers have been injured in the accident, our partnered personal injury solicitors can provide expert assistance to help you claim the compensation you are entitled to.
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Frequently asked questions about accident management companies
No. We manage the entire claim on your behalf, dealing directly with the other party’s insurer. You do not need to claim on your own policy, so your no-claims bonus is not affected and you won't pay any excess.
We work only for you. Our priority is to make the process easy and stress-free for you. An insurer has to manage costs for their business, whereas we are focused entirely on getting you back on the road with minimal hassle.
No, you always have the right to choose where your vehicle is repaired. We will place your vehicle in one of our approved, quality garages that we know and trust to do excellent work.
We provide you with a 'like-for-like' replacement vehicle. This means it will be of a similar size and spec to your own car, ensuring you can continue your daily life with minimal disruption.
Our goal is to get you mobile as quickly as possible. Once your claim is accepted, we often deliver a replacement vehicle to your home or workplace within 24 hours.
Understanding your options to claim
The path you choose to make your claim can have a significant impact on the outcome. See how the options compare in our table below.
| Benefits | Your insurer | Auto Claims Assist | Third Party Insurer |
|---|---|---|---|
| Fight for your liability | |||
| Dedicated claims handler | |||
| Comparable replacement vehicle | |||
| Manufacturer approved parts | |||
| Fair write-off valuation | |||
| No excess to pay | |||
| Unaffected no claims bonus |
Speak to a specialist claims advisor
Request a callback
