Our FAQ’s: What do claims management companies do and how do they work?

As a step-by-step process, a claims management company (or also known as an accident management company) will initially collect all of the information and details of the road traffic accident. The next priority is to ensure that the non-fault party receives a like-for-like vehicle replacement ASAP. Auto Claims Assist also offer a 24hr accident management service with 24/7 accident management phone lines.

Vehicle repair and storage is the next step: Carrying out a vehicle damage assessment and understanding any personal injuries that may have occurred, ensuring that the vehicle is properly repaired and stored while working with a panel of qualified, specialist personal injury solicitors to provide proper care of your injuries and losses.

Finally, an accident management company will recover all of the non-fault party costs and losses, as well as conclude the full legal claim.