FAQs Page

Frequently Asked Questions

You’ll find our most frequently asked questions below. If there is anything you would like us to expand on, or you have any further questions, feel free to get in touch.

What if the accident was my fault?

Unfortunately, we only deal with non fault claims. Should you be at fault, we recommend you contact your own insurance company.

Do I need to use my insurer’s recommended repairer?

No, the choice of repairer is yours.

Why should I not simply rely on my own insurer to handle the claim?

You will probably have to pay your excess amount before repairs are carried out and could wait months before you can reclaim it. Both insurance companies must accept that you are completely blameless for you to receive the whole amount back. Your premiums could also be affected and you might lose your no-claims bonus.

Why should I not go direct to the insurance company of the driver who hit my vehicle?

We recommend against this as they will try to reduce their loss so may provide you with a replacement vehicle which is inferior to your own. Also, any repair work may not uphold the same standard as our own.

What if I have been injured in the accident?

We can recommend one of our panel solicitors to act on your behalf in the recovery of all losses following your non fault accident.

Can you supply me with a van?

Yes, we have a comprehensive fleet of hire vehicles, suitable to your needs.

I drive a company car, can you still help me?

Yes, we can act on your/your company’s behalf along with any passengers.

How much does all this cost?

We complete a free no obligation claims review before acceptance.  On completion of a successful claim, hire costs are claimed back from the at-fault party.

 

**On the basis that no fundamental dishonesty is found.**

Which locations do you cover?

We provide nationwide coverage for all our Accident Management services. Including, but not limited to:

Manchester, Salford, Walkden, Worsley, Little Hulton, Boothstown, Swinton, Eccles, Farnworth, Bolton, Bury, Burnley, Blackpool, Leeds, Rochdale, Oldham, Tameside, Stockport, Cheshire, Derbyshire, Liverpool, Prescot, Ellesmere Port, Trafford, Warrington, Ormskirk, Bootle, Chester, Wirral, Deeside, Tadcaster, Harrogate, Bradford, Dewsbury, Goole, Selby and Hull.

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