Accident Management Company

No unexpected costs after an accident

Being in an accident is stressful enough without also worrying about paying hundreds of pounds in excess fees. With an accident management company, there are no unexpected outlays – that’s a problem for the at-fault driver’s insurance to handle.

Avoid claiming on your own insurance

If you go through your own insurer after a non-fault accident, you’ll likely have to pay your excess upfront. It might take time for your insurer to recover that money from the at-fault party. Our accident management specialists work directly with the at-fault driver’s insurer, cutting out the need for this expense and hassle.

Protect your future premiums

While you might eventually get your excess back, paying it initially can flag your insurance record, sometimes affecting future premiums. By using our service, you avoid this potential long-term cost.

It’s not fair to pay for someone else’s mistake

If the accident wasn’t your fault, there’s no reason you should be out of pocket. We take control and work hard to ensure the at-fault driver’s insurance covers all your costs. There’s no cost to you when making a claim with Auto Claims Assist.

Avoid waiting for reimbursement

Avoid waiting for your excess to be returned by your insurer: the extra cash stays in your pocket where it belongs.

Your no claims bonus (NCB) stays intact

Avoid unexpected costs and the added stress of NCB concerns. We handle non-fault claims directly with the at-fault driver’s insurance to safeguard your earned discounts.

Insurers prioritise themselves

If you initiate a claim through your own insurer, even for a non-fault accident, it can temporarily flag on your own insurance record and impact your policy’s No Claims Bonus Discount. As non-fault liability has not yet been established, this is your own insurer temporarily holding your own policy responsible for the costs.

Avoid unfair premium hikes

Higher premiums at renewal time due to losing some of your NCB can add up significantly. We prevent this unnecessary cost impact for our clients.

Expertise matters

Our non-fault claim specialists expertly navigate the claims process while focusing on preserving your own insurance record. We ensure your NCB isn’t affected.

Maintain your lifestyle

We understand the importance of your vehicle. Our high-quality replacement cars keep you mobile without compromising on the features and capabilities you value.

Minimise disruption

Stay on the road with a vehicle that matches your daily needs for work, family, and other priorities.

Insurers focus on cost, not your comfort

After an accident, some people pursue a non-fault claim through their own insurance company. Insurers aim to minimise their expenses, often resulting in basic courtesy cars lacking in features, size, and even availability. We put your needs first.

Like-for-like, or better

The replacement vehicle that we provide to you while yours if off the road aims to be a like-for-like replacement. The objective is to mirror your own vehicle’s spec level as closely as possible, providing comparable comfort and function.

Focus on what matters, we’ll handle the rest

Having an accident is stressful enough. Let us worry about expertly managing your accident while you get back on track.

Worry your car won’t be the same?

After an accident, it’s normal to have concerns that your car might lose value or never quite feel right again, even after repairs. At Auto Claims Assist, we restore your peace of mind.

The BSI Kitemark: Quality & warranty protection

The Kitemark signifies repairs using the highest quality repair standards. We ensure that only NEW manufacturer-approved parts and paints are used during your repair, upholding your car’s warranty and quality.

Insurers may compromise your warranty

After an accident, some people pursue a non-fault claim through their own insurance company. However, when it comes to the repair of your vehicle, to reduce costs, insurers often push ‘insurer-approved repairers’. These ‘insurer-approved repairs’ can use non-genuine parts. If your vehicle is still in warranty, and the manufacturer-approved parts and/or paint aren’t used during a repair, this could potentially void your vehicles manufacturer’s warranty.

Protect your car’s value, performance & warranty

Kitemark accredited repairs maintain your car’s pre-accident condition, protecting its resale value, driving experience, and those vital warranty safeguards.

It’s your right to choose

Don’t let your insurer dictate sub-standard repairs. Insist on a provider with Kitemark accreditation for expert restoration that protects YOU by making your claim with Auto Claims Assist.

Our 400+ BSI Kitemark Accredited UK repair network

By using our accident management company to process your non-fault claim, you’ll have access to our nationwide network of trusted, BSI Kitemark Accredited, repair experts. Your dedicated claims handler will manage the whole thing for you.

Your non-fault claims specialists

The team at Auto Claims Assist are dedicated solely to non-fault road traffic accidents. This specialised knowledge ensures we secure the best possible outcome for you and your vehicle.

Expertise and process built since 2009

Non-fault claims involve complex regulations and procedures. Since 2009, we’ve refined our processes to cover every aspect of our customers’ non-fault claims. We continually invest in staying ahead, ensuring you get the best possible outcome. Our experienced team handles every step, from initial assessment to final settlement, ensuring a streamlined and thorough process for you.

Insurers want fast settlements

It’s common for people to call their own insurer first after an accident. However, insurers are businesses and keen to close cases quickly. This can lead to low-ball offers, rushed processes, and your specific non-fault situation being overlooked.

Proven non-fault claim specialists

Our team at Auto Claims Assist aren’t just claims handlers. We specialise in the complexities of non-fault accidents and have years of experience navigating non-fault claims successfully. This in-depth expertise ensures your case is managed strategically for the best possible outcome.

We champion your interests

Auto Claims Assist levels the playing field for you. We manage every step of your claim, advocating for your rights and a fair settlement. You’re entitled to more than just basic repairs. We ensure claims include everything you’re entitled to.

From beginning to end

With Auto Claims Assist, you’ll receive a dedicated claims handler who will manage your case from start to finish. They’ll provide you with individual attention, regular updates and personalised support.

You’re not just a number

Some people choose to make their non-fault claim with their own insurance company. However, insurance companies juggle countless claims. At Auto Claims Assist, we made it our mission to solve this problem. Your dedicated claims handler focuses on securing the best outcome for you.

No more call centre runarounds

Dealing with large insurers can be like a maze. You get transferred from agent to agent, with no sense of personal responsibility for your case.

Your personal claims champion

Your dedicated Auto Claims Assist handler is your champion. They understand the details of your situation and know how to navigate the non-fault claims process and procedures for your benefit.

Consistent communication

With large insurers, getting updates can be a struggle. At Auto Claims Assist, your dedicated claims handler proactively keeps you informed, so you’re never left wondering about the status of your claim, repair or next step.

Expertise on your side

Your claims handler is a non-fault accident specialist. Their deep knowledge of claims procedures and negotiation tactics means your interests are always prioritised.

Reduced stress, maximised results

No more repeating your story to strangers or chasing updates. Your dedicated claims handler eliminates the hassle, letting you focus on what matters, while they fight for your liability, entitlements and compensation.

We operate across the entirety of the UK. We are proud to be able to offer nationwide reliable, quick, and convenient accident management services.

Establishing fault isn’t always clear cut, as sometimes circumstances of an accident aren’t easily definable.

By gathering evidence at the scene that proves you weren’t the at-fault driver, you have a better chance of proving non-fault.

If the circumstances surrounding the accident are hard to define with evidence from the scene, establishing non-fault might come down to other evidence like witness testimony or third-party evidence.

To get a better understanding on handling such situations, you might find it helpful to explore our news and blog. They offer valuable insights and tips on navigating these challenges.

Strictly speaking, you don’t necessarily NEED to go through accident management, but we strongly advise that you do.

We specialise in managing non-fault claims after road traffic accidents and have years of quality experience.

Claiming non-fault through an accident management company is the most beneficial option for you because there’s no need to pay insurance excess or lose your No Claims Bonus, you will quickly receive a like-for-like replacement vehicle at no cost to you, and there will be no claims against your insurance policy, with all costs covered by the insurance of the at-fault party.