COMPLAINTS HANDLING PROCEDURE
Point of contact Michaela Parry
We are committed to providing high quality advice and client care. If you are unhappy about any aspect of the service you have received, please contact Michaela Parry, HR Manager, on 0161 788 0015 or by email firstname.lastname@example.org or by post to our office at:
1 Hodge Road,
You will receive an initial response from your complaint within 5 working days. We will aim to resolve the compliant to your satisfaction within 8 weeks. If however you are not satisfied with our handling of your complaint, then at the end of our complaints process, you can ask the Legal Ombudsman at:
PO Box 6806,
0300 555 0333
to consider the complaint.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when yo should reasonably have been aware of it).